Team Lead (Lynnfield, MA)

Indochino is a leading menswear company specializing in custom-made suits, shirts, and outerwear that offer exceptional fit and style. Dedicated to delivering premium products and an unforgettable customer experience, Indochino has revolutionized the way men shop for formal and business attire by combining expert craftsmanship with cutting-edge technology. The company is known for its innovative approach to fashion retail, blending physical showrooms with online customization tools to provide a highly personalized shopping journey. With a strong commitment to quality, customization, and customer satisfaction, Indochino continuously strives to expand its market presence and enhance its brand reputation globally. This role is within a dynamic retail environment focused on maintaining high standards in service and operations while driving sales growth and team development.

The role of Sales Leader at Indochino is an exciting opportunity for motivated individuals who possess strong leadership skills and retail experience, particularly in fashion or customer-facing roles. This position involves leading the showroom sales team to achieve and surpass revenue goals while fostering a positive, collaborative work culture. The Sales Leader is responsible for managing daily sales performance metrics including conversion rates, units per transaction (UPT), and average order value (AOV). By overseeing customer appointments and walk-in traffic, the Sales Leader ensures maximum sales potential. Coaching and guiding team members during sales interactions, holding them accountable to key performance indicators, and building lasting relationships with high-value clients are essential components of the role.

In addition to sales responsibilities, operational excellence is a core focus. The Sales Leader supports daily operational tasks such as floor management, staff scheduling, opening and closing procedures, and ensuring showroom readiness. They act as the leader in the absence of the Showroom Manager, maintaining smooth workflow and upholding safety and quality standards. Handling customer issues professionally and providing solutions are important aspects of maintaining a seamless shopping experience.

Expertise in fittings and alterations is also a significant part of this role. The Sales Leader conducts accurate fittings and pinning sessions, manages appointments efficiently, and collaborates closely with tailors and alteration specialists to ensure customer satisfaction. Educating customers about the fitting process and maintaining brand quality during alterations are important to uphold Indochino’s reputation.

People development is prioritized, with the Sales Leader playing an active role in onboarding new Style Guides, mentoring team members, and fostering a positive team environment aligned with company values. Continuous feedback and coaching promote personal growth and accountability within the team.

Delivering outstanding customer experiences is paramount. The Sales Leader leads by example to ensure every appointment and interaction reflects Indochino’s commitment to exceptional service. They manage escalated concerns tactfully and maintain the highest standards of customer experience both online and offline.

Moreover, the role encourages an entrepreneurial mindset—identifying opportunities to enhance showroom performance, contributing innovative ideas, and acting as a subject matter expert on product knowledge and customer experience. This position offers an excellent platform for those eager to grow their career in retail management with the potential to advance within a successful and fast-growing company.

The compensation range for this role is $19-$23 per hour, supporting a flexible schedule including evenings and weekends to align with showroom needs. This position is a fantastic opportunity to join Indochino’s retail team and contribute to shaping the future of custom menswear while developing valuable leadership and operational skills in a supportive environment.