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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $24.00
Work Schedule
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises and more
Job Description
American Airlines, the largest airline in the world, is known for its expansive global network, exceptional customer service, and strong commitment to inclusion and diversity. With over 6,800 daily flights connecting 365 destinations, the company offers its employees a dynamic and supportive work environment aimed at personal and professional growth. Joining the American Airlines family means embarking not just on a career but a journey that provides opportunities to travel the world, develop new skills, and become the best version of yourself. Employees are encouraged to enrich both their personal and professional lives, benefiting from an inclusive culture supported by... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Four plus years related experience in the customer service industry
- Ability to work shift work, including weekends and holidays
- Must be able to work on-site at assigned base/location
Job Qualifications
- Bachelor’s degree or equivalent experience
- Four plus years related experience in the customer service industry
- Leadership management experience preferred
- Current or previous inflight Crew Manager preferred
- Flight attendant experience preferred
- Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau preferred
- Experience working with represented labor group preferred
- Knowledge of Microsoft Office suite
- Excellent interpersonal, planning, and organizational skills
- Ability to work and make decisions independently
- Excellent presentation skills
- Knowledge of JCBA
Job Duties
- Manage the day-to-day work of Crew Managers Inflight Performance at assigned bases
- Ensure thorough understanding and compliance with inflight policies, procedures, and regulations
- Provide leadership development of Crew Managers Inflight Performance for greater responsibility and promotion opportunities
- Collaborate with Labor, Legal & Team Member Relations to address flight attendant performance issues
- Regularly meet with Regional Directors and local base leadership to understand performance trends and provide guidance interpreting the performance policy
- Work with the Inflight Reporting & Analytics team for data reporting and analysis and coordinate with senior leadership on performance strategies
- Develop and manage special projects driving them to completion
- Participate in task forces, problem solve and plan the future direction of the Performance team
- Perform other assigned projects
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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