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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $24.53 - $25.53
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Diversity and inclusion initiatives
Job Description
The Philadelphia Marriott Downtown is a distinguished hotel located in the heart of Philadelphia, Pennsylvania, known for its exceptional hospitality and commitment to delivering outstanding guest experiences. As part of Marriott International, a global leader in the hospitality industry, this hotel operates with the highest standards of service and excellence. Marriott International is a worldwide brand recognized for its dedication to welcoming diversity, promoting employee development, and fostering a supportive work environment. With its central location at 1201 Market St, the Philadelphia Marriott Downtown attracts a diverse clientele ranging from business travelers to leisure tourists, offering a broad range of... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of related work experience
- ability to stand, sit, or walk for extended periods
- ability to lift, move, push, pull, or place objects under 50 pounds unassisted
- ability to read and verify information visually
- ability to inspect tools, equipment or machinery
- ability to reach above head and below knees
- ability to bend, twist, drag, and stoop
- ability to navigate narrow, confined, or elevated spaces
- ability to climb stairs or service ramps
- maintain clean and professional appearance
- comply with company safety policies
- report maintenance issues, safety hazards, accidents or injuries
- complete safety training and certifications
- maintain confidentiality and protect company property
- demonstrate respectful behavior towards coworkers
- communicate clearly and professionally
Job Qualifications
- High school diploma or equivalent
- at least one year of related work experience
- no supervisor experience required
- strong communication skills
- ability to work effectively in a team
- professional appearance
- ability to follow safety procedures
- basic physical ability to perform job tasks
- willingness to learn and adapt
- understanding of guest service excellence
- proficiency in handling workplace responsibilities with integrity
Job Duties
- Ensure staff works as a team to guarantee optimal service and guest needs satisfaction
- complete opening and closing tasks including preparing supplies and utensils
- clean equipment and areas and secure doors
- maintain clean work areas during the day by cleaning on the go
- inspect dining areas for seating availability, quality of service, guest safety, and well-being
- complete maintenance work orders and report urgent repairs
- report any employee, guest, or vendor incidents to management and Loss Prevention
- communicate information to manager or supervisor and document pertinent information
- assist managers with hiring, training, scheduling, evaluation, counseling, discipline, motivation and coaching of employees
- serve as a role model
- comply with all company safety policies and report maintenance issues, safety hazards, accidents or injuries
- complete safety training and certifications
- maintain clean and professional appearance
- protect company property and confidential information
- support coworkers respectfully and help team achieve common goals
- meet quality assurance expectations and standards
- perform physical tasks including lifting under 50 pounds, standing, sitting or walking for extended periods, inspecting tools and equipment, and moving within confined or elevated spaces
- greet and recognize all guests according to company standards
- communicate clearly and professionally with guests and staff
- perform other reasonable tasks as requested by supervisors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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