Team Lead - 34112

Rack Room Shoes is a reputable family footwear retailer that specializes in offering an extensive collection of shoes for men, women, and children. Catering to a broad spectrum of customer needs, they provide shoes across various categories including comfort, dress, casual, and athletic styles. Known for their dedication to quality, the company proudly stocks a wide range of nationally recognized brands renowned for excellence and durability. Additionally, Rack Room Shoes distinguishes itself by offering exclusive private brands that have been commissioned from leading manufacturers in the footwear industry. These private labels emphasize both stylish designs and exceptional value, ensuring that customers enjoy not only premium quality but also competitive pricing. This commitment to quality and value has earned Rack Room Shoes a dedicated base of satisfied, loyal, and repeat customers.

Operating primarily through physical outlet stores such as the Outlets of Des Moines in Altoona, Iowa, Rack Room Shoes focuses on delivering excellent in-person shopping experiences supported by knowledgeable and friendly staff. The company upholds strong ethical values and practices, including a comprehensive equal employment opportunity policy that fosters diversity and inclusivity across all aspects of employment. Diversity is celebrated at Rack Room Shoes, and they are committed to providing equal opportunities regardless of race, color, religion, gender identity, or other legally protected characteristics.

The role of the Team Lead at Rack Room Shoes is pivotal to the successful daily operation of the store. This position is responsible for assisting in the supervision and management of all store activities, ensuring strict adherence to company policies and operational guidelines. Whether full-time or part-time, the Team Lead plays a key leadership role under the guidance of the Store Manager and Assistant Store Manager, stepping in to assume full operational responsibility in their absence. The position demands a proactive approach to maintaining safety standards for employees and customers alike, creating an outstanding shopping environment, and driving the team towards achieving sales, service, and operational goals.

A Team Lead at Rack Room Shoes is more than just a manager; they are a mentor and coach who provides leadership, direction, and training to sales associates and other store personnel. They are tasked with handling point-of-sale transactions in compliance with company policies, managing inventory processes including shipping, receiving, and price adjustments, and ensuring the store’s merchandise presentation meets corporate standards. In addition, payroll control and scheduling fall under their remit, highlighting the importance of organizational skills and budget compliance. The role is also heavily involved in loss prevention strategies to protect company assets.

The Team Lead responsibilities extend to fostering team development by utilizing training tools and reinforcing service excellence consistently across the staff. They act as the bridge between store employees, management, district and regional managers, and corporate operations and training departments. This dynamic role is essential to maintaining the high standards of Rack Room Shoes and supporting the company’s reputation for quality products and exemplary customer service.

Compensation for this position ranges from $12.00 to $15.60 per hour, making it an attractive option for motivated individuals seeking part-time, on-site employment within a reputable retail company. This role offers a balance of leadership experience and hands-on engagement in retail operations, providing career development opportunities in a welcoming and supportive environment that values employee growth and customer satisfaction.