Team Captain Operations

DICK'S Sporting Goods is a leading retailer specializing in sporting goods, apparel, and outdoor gear. The company holds a strong commitment to promoting sports as a powerful force that positively changes lives. With a focus on inclusivity and diversity, DICK'S Sporting Goods strives to reflect the communities it serves by fostering an environment where all athletes, regardless of ability, feel welcomed and supported. This well-established company values teamwork, innovation, and delivering excellent customer experiences, positioning itself as a top destination for athletes and sports enthusiasts alike.

As part of the team at DICK'S Sporting Goods, you join a culture that embraces coaching, accountability, collaboration, and trustworthiness. The company offers more than just a job—it offers an opportunity to develop a rewarding career within an empowered, supportive team. The team can take pride in creating confidence and excitement for all customers, helping them achieve their dreams through quality products and expert service.

The position of Team Captain of Operations plays a critical role in leading store operations and ensuring consistent, athlete-ready experiences both on the sales floor and behind the scenes. In this role, you will be responsible for coaching and leading your team to execute merchandising, pricing, and signage standards, while managing inventory, fulfillment, and stockroom processes. You will serve as a key operational leader, guiding your teammates to maintain accuracy, efficiency, and teamwork that directly impact the customer experience.

Day-to-day, you will anticipate athlete needs and equip them with knowledgeable information about products, while maintaining company merchandising and presentation standards. You will also contribute to the store's operational plans, including staffing and hiring needs, working closely with the Store Manager and Assistant Manager. Strong communication will be essential as you set departmental goals and assign workloads, making adjustments to schedules to meet athlete traffic and financial goals. Leadership in team development is a major part of the role, involving sourcing, interviewing, onboarding, training, and motivating team members to perform at their best.

Beyond operational responsibilities, you will ensure that all teammates comply with established safety policies, loss prevention procedures, and external regulatory guidelines. Holding team members accountable and fostering a respectful environment for teammates and athletes are paramount in this leadership position. As the frontline of store operations, you will sometimes act as the head coach in the absence of senior managers, overseeing critical store functions.

DICK'S Sporting Goods supports innovation and authenticity, with a clear stance against the use of AI tools during its hiring process to preserve fairness and security for all candidates. The company values transparency and equal opportunity, providing accommodations for candidates as necessary.

This full-time role offers a chance to grow within a dynamic retail environment driven by passion for sport and dedication to customer experience excellence. It is a perfect fit for individuals who are coachable, accountable, collaborative, and eager to contribute to a positive athletic community where every team member and athlete is respected and valued.