Team Captain Operations

DICK'S Sporting Goods is a leading sporting goods retailer dedicated to serving athletes of all levels and abilities. With a passionate belief in the transformative power of sports, DICK'S Sporting Goods operates numerous stores across the United States and is committed to fostering an inclusive and diverse workforce that truly reflects the communities it serves. The company prides itself on building a supportive environment where team members are empowered from day one, fostering professional growth and rewarding careers within a dynamic retail setting. As part of the world’s greatest sports team, employees at DICK'S Sporting Goods contribute to creating confidence and excitement in athletes by providing expert equipment, services, and support tailored to their aspirations.

At DICK'S Sporting Goods, the role of Team Captain, Operations is vital to the smooth and effective management of store operations. This position focuses on leading both on-field and off-field operations to ensure a consistent and athlete-ready shopping experience. The Team Captain of Operations is responsible for coaching and guiding the store team to deliver excellence in merchandising, pricing, and signage, while also managing critical back-of-house functions such as inventory control, fulfillment, and stockroom processes. This role demands strong leadership to balance daily priorities, optimize team performance, and maintain high standards that directly impact the athlete experience.

Working as a Team Captain of Operations offers the opportunity to contribute to both strategic and tactical plans, supporting business priorities through planning initiatives that cover staffing, merchandising sets, and operational goals within budget and financial guidelines. The role includes taking lead store oversight responsibilities when necessary, including opening and closing procedures and supervising key functions like the Front End and Cash Office. Effective communication, scheduling, and workload management are essential to ensure smooth operations while maintaining employee engagement, motivation, and compliance with company policies.

Team Captains of Operations also play a critical role in building and leading high-performing teams, from hiring to onboarding and ongoing development. They ensure that team members are well-trained and motivated, providing continuous coaching, feedback, and recognition. Performance management responsibilities include conducting reviews, recommending promotions, and addressing performance issues appropriately to cultivate a positive and respectful store culture.

The position is offered with a target pay range of $44,500 to $58,500, complemented by a competitive total rewards package that may include incentives, equity, and a generous suite of benefits. DICK'S Sporting Goods also emphasizes a commitment to fair and equitable pay practices, regularly reviewing compensation to align with business considerations and internal equity. The company places high importance on safety, loss prevention, and adherence to operating procedures, ensuring that all practices comply with legal and regulatory requirements.

This role has virtual interview requirements aimed at maintaining a fair and secure hiring process, including the mandatory use of cameras during interviews and a strict no use of AI tools. Offers are contingent upon successful background checks and identity verification. Candidates who join DICK'S Sporting Goods step into an environment that motivates, challenges, and inspires, making a tangible difference in the lives of athletes and the overall community.