Team Captain On Field Operations

El Cajon, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $52,500.00 - $66,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Incentive programs

equity

Job Description

DICK'S Sporting Goods is a premier sporting goods retailer dedicated to inspiring and equipping athletes of all levels to achieve their dreams. With a commitment to diversity and inclusion, DICK'S fosters a supportive and empowering work environment where every team member plays a vital role in delivering exceptional customer experiences. Known for its strong community presence and dedication to sport, the company offers more than just a job — it provides a career opportunity for those passionate about sports and helping others succeed.

As a Team Captain of On Field Operations at DICK'S Sporting Goods, you will lead the execution of sales floor activities to ensure merchandising excellence, accurate pricing, and an exceptional experience for every athlete who walks through the door. This leadership role involves coaching teammates, managing daily priorities, and maintaining a customer-focused atmosphere. You will be instrumental in driving operational initiatives, supporting staffing needs, and executing store plans aligned with business goals. This position offers a competitive salary range of $52,500 to $66,500 annually based on a 38-hour work week, along with a comprehensive total rewards package that may include incentives, equity, and a suite of benefits.

Working at DICK'S Sporting Goods means joining a company that thrives on innovation and authenticity. The Team Captain role challenges you to be accountable, collaborative, and coachable, ensuring every athlete receives knowledgeable service. You will have the opportunity to contribute to both the customer experience and the operational success of the store, acting as a leader who motivates and develops teammates to perform at their best. In addition, this position includes overseeing safety and loss prevention measures, maintaining compliance with company policies, and fostering a welcoming environment for both teammates and customers alike. The company also emphasizes fairness and security in its hiring process, including virtual interview protocols designed to uphold integrity. This is a dynamic leadership opportunity perfect for those seeking to grow in retail management within an exciting, athlete-first company.

Job Requirements

High school diploma or equivalent
1-3 years of experience
Previous retail/customer-facing experience required
Previous people leadership experience preferred

Job Qualifications

High school diploma or equivalent
1-3 years of experience
Previous retail/customer-facing experience required
Previous people leadership experience preferred

Job Duties

Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc
Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)
Together with the store manager and assistant store manager, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s)
Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets in accordance with budgets and financial goals
Execute plans and make adjustments using independent judgment and analysis
When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, and teammate supervision
Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies
Monitor progress against plans and pivot accordingly to ensure uninterrupted operations and athlete support while meeting payroll and financial goals
Develop effective schedules for direct reports and adjust as needed to meet athlete traffic demands and complete operational and merchandising initiatives
Build and lead a strong, effective team that delivers positive athlete experiences
Lead sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports
Ensure teammates are properly trained and provide coaching, feedback, development, recognition, and motivation
Responsible for performance management including annual reviews and promotional recommendations
Hold teammates accountable for compliance with policies and procedures including termination recommendations
Create a store environment where everyone is welcome and treated with respect
Adhere to and enforce established policies related to safety, loss prevention, and standard operating procedures
Ensure compliance with laws/guidelines of external governing entities
Hold teammates who fail to meet expectations accountable.