Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
Career development opportunities
Employee assistance program
Job Description
DICK'S Sporting Goods is a leading retailer specializing in sporting goods, apparel, and footwear. With a strong commitment to empowering athletes of all abilities, DICK'S Sporting Goods creates an inclusive and diverse workforce that reflects the communities it serves. The company is known for its dedication to providing outstanding athlete experiences by personally equipping customers with the right products to help them achieve their dreams. At DICK'S Sporting Goods, sport and innovation are driving forces behind every aspect of the business, fostering a dynamic environment where employees are welcomed, supported, and empowered from the very first day. The company emphasizes teamwork, accountability, collaboration, and trustworthiness, encouraging all team members to win together and make a real difference in the lives of athletes they serve.
The role of Team Captain of Off Field Operations at DICK'S Sporting Goods is essential in ensuring operational excellence behind the scenes. This leadership position involves managing inventory, fulfillment, and stockroom execution to keep the store running smoothly and efficiently. As the Team Captain, you will lead and coach teammates, support overall store performance through strong operational execution, and contribute to a positive environment that keeps the store fast, accurate, and athlete-ready. This role requires strong leadership skills to oversee daily operations, including opening and closing procedures, supervising teammates, managing the front end, and handling cash office functions when acting as the sole leader in the building.
In addition to operational supervision, the Team Captain collaborates with Store Managers and Assistant Store Managers to develop and execute 30-60-90 day plans that align with business priorities. This involves tactical planning for staffing, hiring, merchandising, and operational initiatives. The Team Captain is responsible for communicating departmental goals, assigning workloads based on skill levels, and monitoring progress to ensure uninterrupted operations and achievement of payroll and financial goals. Building and leading a motivated and effective team is a key aspect of this role, including sourcing, interviewing, hiring, onboarding, development, and ongoing coaching of teammates. Performance management responsibilities include conducting reviews, making promotional recommendations, and holding team members accountable to company policies and procedures, including making termination recommendations if necessary.
The Team Captain also upholds company policies related to safety, loss prevention, and standard operating procedures while ensuring compliance with laws and external guidelines. Creating a store environment where all teammates and athletes feel welcome and respected is a fundamental part of the role. This position demands a high level of adaptability, communication, and leadership capability to drive operational success and foster a positive and inclusive store culture. If you are passionate about sports, motivated to lead, and excel in a fast-paced retail environment, this role offers an exciting opportunity to grow your career at one of the most respected names in sporting goods retail.
The role of Team Captain of Off Field Operations at DICK'S Sporting Goods is essential in ensuring operational excellence behind the scenes. This leadership position involves managing inventory, fulfillment, and stockroom execution to keep the store running smoothly and efficiently. As the Team Captain, you will lead and coach teammates, support overall store performance through strong operational execution, and contribute to a positive environment that keeps the store fast, accurate, and athlete-ready. This role requires strong leadership skills to oversee daily operations, including opening and closing procedures, supervising teammates, managing the front end, and handling cash office functions when acting as the sole leader in the building.
In addition to operational supervision, the Team Captain collaborates with Store Managers and Assistant Store Managers to develop and execute 30-60-90 day plans that align with business priorities. This involves tactical planning for staffing, hiring, merchandising, and operational initiatives. The Team Captain is responsible for communicating departmental goals, assigning workloads based on skill levels, and monitoring progress to ensure uninterrupted operations and achievement of payroll and financial goals. Building and leading a motivated and effective team is a key aspect of this role, including sourcing, interviewing, hiring, onboarding, development, and ongoing coaching of teammates. Performance management responsibilities include conducting reviews, making promotional recommendations, and holding team members accountable to company policies and procedures, including making termination recommendations if necessary.
The Team Captain also upholds company policies related to safety, loss prevention, and standard operating procedures while ensuring compliance with laws and external guidelines. Creating a store environment where all teammates and athletes feel welcome and respected is a fundamental part of the role. This position demands a high level of adaptability, communication, and leadership capability to drive operational success and foster a positive and inclusive store culture. If you are passionate about sports, motivated to lead, and excel in a fast-paced retail environment, this role offers an exciting opportunity to grow your career at one of the most respected names in sporting goods retail.
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience
- Previous retail/customer-facing experience required
- Previous people leadership experience preferred
Job Qualifications
- High school diploma or equivalent
- 1-3 years of experience
- Previous retail/customer-facing experience required
- Previous people leadership experience preferred
Job Duties
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc
- Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc)
- Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s)
- Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals
- Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness
- When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc
- Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies
- Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals
- Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives
- Build and lead a strong, effective team that successfully delivers positive athlete experiences
- Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight
- Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle
- Responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations
- Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect
- Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities
- Hold teammates who fail to meet or comply with expectations accountable
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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