Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program

Job Description

DICK'S Sporting Goods is a leading sporting goods retail company committed to positively impacting lives through sport. Established as a prominent name in the retail industry, DICK'S Sporting Goods has developed a reputation for providing quality products and exceptional customer experiences that inspire athletes of all levels. The company operates numerous stores across the United States, catering to a diverse customer base that includes professional athletes, fitness enthusiasts, and casual sports fans alike. With a strong emphasis on inclusivity and diversity, DICK'S Sporting Goods prides itself on creating work environments where every team member feels welcomed, supported, and empowered. Their commitment to community involvement and customer satisfaction has made them a trusted brand in the sporting goods sector.

The role of Team Captain - Footwear at DICK'S Sporting Goods offers an exciting opportunity for individuals passionate about sport and retail leadership. This position is integral to the store's success as it focuses on leading the Footwear department with expert product knowledge and a commitment to delivering outstanding athlete experiences. As a Team Captain, you will coach and support teammates, drive sales, and ensure that the footwear department maintains high standards of merchandising and customer service. This leadership role combines operational responsibilities with the opportunity to foster a positive team culture, ensuring that all athletes receive the best fit and performance advice tailored to their needs. The position offers a chance to grow a leadership career in a dynamic and supportive environment where innovation, collaboration, and accountability are valued.

Team Captains at DICK'S Sporting Goods play a critical role in executing business plans aligned with store priorities and financial goals. They contribute to staffing decisions, operational initiatives, and merchandising strategies while ensuring smooth day-to-day functions. Acting as a leader within the store, especially when managing store openings or closings, the Team Captain is responsible for overseeing key operational tasks including Front End and Cash Office functions. The role demands proficiency in communication, team development, and performance management. Coaching, feedback, and motivation are fundamental aspects of the position, enabling the creation of an environment where teammates thrive and athletes enjoy exceptional service. Furthermore, Team Captains enforce company policies related to safety, loss prevention, and compliance with external regulations to maintain a safe and respectful environment for all. This full-time role is suited for individuals ready to take on a leadership challenge while making a tangible impact on customers and colleagues alike.

Job Requirements

  • High school diploma or equivalent
  • 1-3 years of retail or customer-facing experience
  • Ability to lead and motivate a team
  • Strong communication and organizational skills
  • Availability to work flexible hours including weekends and holidays
  • Adherence to company policies and procedures
  • Ability to work in a fast-paced retail environment

Job Qualifications

  • High school diploma or equivalent
  • 1-3 years of experience
  • Previous retail or customer-facing experience required
  • Previous people leadership experience preferred

Job Duties

  • Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards
  • Promote and lead company programs, including customer loyalty program participation, warranty sales, private label credit card enrollment
  • Contribute to the development of 30-60-90 day plans to support business priorities for assigned departments
  • Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets in accordance with budgets and financial goals
  • Act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision when sole leader in building
  • Communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies
  • Monitor progress against plans and pivot to ensure uninterrupted operations and athlete support while meeting payroll and financial goals
  • Build and lead a strong, effective team that delivers positive athlete experiences
  • Source, interview, hire, onboard, and retain appropriate number of direct reports
  • Provide proper training, coaching, feedback, development, recognition, and motivation throughout teammate lifecycle
  • Responsible for performance management, including annual reviews, promotional recommendations, and holding teammates accountable, including termination recommendations
  • Create a welcoming and respectful store environment
  • Adhere to and enforce policies related to safety, loss prevention, standard operating procedures, and regulatory compliance
  • Hold teammates accountable for meeting expectations

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