Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods is a leading sports retail company committed to inspiring and equipping athletes of all levels to achieve their dreams. Founded with a passion for sports and a dedication to innovation, DICK'S Sporting Goods has grown into the world’s greatest sports team, operating stores nationwide that deliver exceptional athlete experiences. The company prides itself on creating an inclusive and diverse workforce that reflects the communities it serves, fostering a supportive and empowering environment where every team member can thrive. DICK'S Sporting Goods offers competitive compensation, a comprehensive rewards package, and a chance to be part of a dynamic team dedicated to making a positive difference through sport.

The position of Team Captain – Endzone & Loyalty at DICK'S Sporting Goods is a vital leadership role that blends customer service, team management, and operational oversight to enhance the athlete experience. As a Team Captain, you will be responsible for delivering fast, friendly, and accurate checkout experiences while building strong relationships with athletes which drives retention and loyalty program engagement. This role requires an individual who is coachable, accountable, collaborative, and trustworthy, bringing a passion for both sport and customer service. You will play a significant part in leading company programs such as customer loyalty initiatives, warranty sales, and private label credit card enrollment.

Beyond frontline customer engagement, the Team Captain collaborates with store management to develop strategic 30-60-90 day plans focused on business priorities. This includes supporting operational initiatives, managing staffing and hiring needs, and ensuring merchandising standards are maintained according to established budgets and financial goals. Taking leadership when acting as the sole manager in the building includes overseeing daily store operations such as opening and closing procedures, supervising teammates, and managing front-end functions including cash office responsibilities.

Effective communication and team management are also key aspects of this role. The Team Captain is tasked with assigning workloads, monitoring progress towards departmental goals, and adjusting staffing schedules to meet athlete traffic demands while maintaining operational success. Additionally, you will build and lead a strong, effective team by overseeing recruiting, onboarding, training, and coaching efforts to ensure all teammates deliver positive athlete experiences consistently. You will also manage performance, conduct annual reviews, provide development feedback, and maintain compliance with company policies and safety regulations.

DICK'S Sporting Goods is dedicated to a fair and secure hiring process and expects candidates to engage authentically without the use of AI tools during virtual interviews. Pay for this role ranges between $44,500 and $58,500 annually as part of a competitive total rewards package that may include incentives, equity, and benefits. The company continuously reviews pay to maintain competitive and equitable compensation. If you are passionate about sports and leadership and want to win with a team committed to making a difference, this role offers a rewarding career opportunity to grow and make an impact. Join DICK'S Sporting Goods and be part of a team where you are welcomed, supported, and empowered every step of the way.