Team Captain Endzone & Loyalty (Front End)

DICK'S Sporting Goods is a leading retail company dedicated to providing high-quality sporting goods, equipment, apparel, and footwear to athletes of all levels. With a passion for sports and a commitment to improving lives through athletic participation, DICK'S Sporting Goods has established itself as a top destination for sports enthusiasts and casual athletes alike. The company prides itself on creating an inclusive and diverse workforce that reflects the communities it serves, fostering an environment where employees are welcomed, supported, and empowered from their very first day. Combining innovation and a genuine love for sport, DICK'S Sporting Goods cultivates a workplace culture focused on collaboration, accountability, and personal growth.

Joining DICK'S Sporting Goods means becoming part of the world's greatest sports team—a place where the everyday acts of coaching, supporting, and engaging with athletes help build confidence and inspire achievement. The company values individuals who are coachable, accountable, trustworthy, and who thrive in a team-focused environment.

The role of Team Captain - Endzone & Loyalty at DICK'S Sporting Goods is a dynamic leadership position focused on elevating the athlete experience by coaching team members, driving customer engagement, and managing loyalty programs. This role demands a strong commitment to delivering fast, friendly, and accurate checkout experiences while simultaneously building lasting relationships with athletes to foster retention. The Team Captain plays a critical role in promoting and executing company programs such as loyalty participation, warranty sales, and private label credit card enrollment to enhance customer satisfaction and boost business growth.

In this leadership capacity, the Team Captain partners closely with store management, including the Store Manager (SM) and Assistant Store Manager (ASM), to develop and implement 30-60-90 day operational and merchandising plans tailored for their assigned departments. They help steer workforce planning, including staffing, hiring, and scheduling, ensuring alignment with business goals and budgetary constraints. When acting as the sole leader in the building, the Team Captain assumes the responsibilities of the Head Coach, overseeing store opening and closing procedures, front-end operations, cashier and cash office functions, and supervising team members to deliver seamless store performance.

Communication is a vital element of the role, as the Team Captain regularly conveys departmental objectives and workload assignments to direct reports, leveraging their understanding of individual team members' skills to optimize efficiency. Monitoring progress toward goals and adjusting tactics as necessary to meet evolving store priorities helps guarantee outstanding customer support and the achievement of financial targets.

A significant focus of the Team Captain position is team development, including the recruitment, onboarding, and retention of a high-performing team. They provide ongoing coaching, feedback, performance evaluations, and motivational support to nurture a positive work environment. Protecting company standards related to safety, loss prevention, and compliance with operational policies—and holding team members accountable when necessary—is also integral to the role. Above all, the Team Captain cultivates a welcoming store atmosphere where every teammate and athlete feels respected and valued.

This full-time, customer-facing leadership role provides an exciting opportunity to influence the athlete experience directly and contribute to the success of a prominent sports retail leader. For anyone passionate about sports and team leadership, the Team Captain - Endzone & Loyalty position at DICK'S Sporting Goods offers not only a rewarding career path but also the chance to help athletes achieve their dreams every day.