Team Captain Endzone & Loyalty

Eugene, OR, USA|

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career Development

performance bonuses

Job Description

DICK'S Sporting Goods is a leading retailer in the sporting goods industry, committed to inspiring and equipping athletes of all abilities to achieve their dreams. With a strong emphasis on creating a positive impact through sports, the company values diversity and inclusivity, reflecting the communities it serves. Known for its extensive range of products catering to athletes and sports enthusiasts, DICK'S Sporting Goods combines passion with innovation to provide an exceptional shopping experience. The company's culture fosters teamwork, accountability, and personal development, making it a great place for individuals who are passionate about sports and retail. It is recognized as a dynamic workplace where employees can grow their careers while contributing to a mission that transcends mere business objectives; it's about changing lives through sports.

The role of Team Captain - Endzone & Loyalty is a pivotal position within DICK'S Sporting Goods, focused on delivering outstanding athlete experiences and leading a team that drives engagement and loyalty. This position entails coaching teammates, managing store operations when necessary, and promoting company programs such as loyalty and warranty sales. As a Team Captain, you will be responsible for ensuring that every athlete who walks into the store feels welcomed and supported through fast, friendly, and accurate checkout experiences. This role requires a combination of leadership, operational management, and customer service skills, as well as the ability to develop effective plans to meet business priorities. The successful candidate will collaborate with store management to execute merchandising and operational initiatives, supervise and motivate team members, and uphold company policies regarding safety and loss prevention. This is a full-time employment opportunity that offers a robust career path for those looking to make a meaningful impact within a top-tier sports retailer. The position requires a commitment to innovation, authenticity, and the drive to win as part of the world’s greatest sports team.

Job Requirements

high school diploma or equivalent
1-3 years of experience
previous retail/customer-facing experience required
previous people leadership experience preferred

Job Qualifications

high school diploma or equivalent
1-3 years of experience
previous retail/customer-facing experience required
previous people leadership experience preferred

Job Duties

deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc
promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc)
contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s)
execute plans and make adjustments as needed using independent judgment and analysis of plan effectiveness
act as head coach and perform general store oversight including opening and closing procedures, front end and cash office functions, teammate supervision when sole leader in building
communicate departmental goals and assign workload based on skill levels to maximize efficiencies
monitor progress against plans and changes to store goals, pivot accordingly to ensure uninterrupted operations and athlete support while meeting payroll and financial goals
develop effective schedules for direct reports and adjust as needed to meet athlete traffic demands and operational initiatives
build and lead a strong, effective team that delivers positive athlete experiences
source, interview, hire, onboard, and retain appropriate number of direct reports
provide coaching, feedback, development, recognition, and motivation
manage performance including annual reviews and promotional recommendations, and hold teammates accountable for compliance with policies and procedures
create a store environment where everyone is welcomed and treated with respect
enforce policies and procedures related to safety, loss prevention, and standard operating procedures
hold teammates accountable for compliance with expectations