Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
flexible schedule
Job Description
DICK'S Sporting Goods is a leading retail company renowned for its dedication to sports and outdoor activities. With a commitment to positively impacting lives through sports, DICK'S Sporting Goods prides itself on equipping athletes with the best gear and fostering an inclusive and diverse workforce that reflects the communities it serves. As a prominent name in the sporting goods industry, the company offers a dynamic and supportive work environment where employees are encouraged to thrive both professionally and personally.
Joining DICK'S Sporting Goods means becoming part of the world’s greatest sports team, where innovation, passion, and teamwork are the foundations of success. The company is driven by a mission to inspire and empower athletes of all abilities by delivering exceptional experiences and personalized service. Employees are recognized for their ability to be coachable, accountable, collaborative, and trustworthy, making the workplace a space where every team member's contributions are valued.
The role of Team Captain – Endzone & Loyalty is central to the company’s mission to provide outstanding customer service and build lasting relationships with athletes. This position involves leading the athlete experience by coaching team members and encouraging engagement in loyalty programs and additional services designed to enhance customer retention and satisfaction. The Team Captain plays a vital role in delivering fast, friendly, and accurate checkout experiences while being a role model for service excellence on the sales floor.
In this leadership capacity, the Team Captain will collaborate with Store Managers and Assistant Store Managers to develop and execute business plans that align with operational goals and financial targets. Responsibilities include overseeing store operations when acting as the Head Coach, managing staffing and scheduling to meet customer demands, and ensuring compliance with company policies and safety standards. The role demands strong interpersonal skills to build and lead an effective team, foster a positive work environment, and maintain high standards of presentation and merchandising.
DICK'S Sporting Goods values individuals who are passionate about sport and fashion, who delight in working in a fast-paced retail environment, and who have a genuine interest in coaching and developing team members. By joining this team, associates gain an opportunity to grow their career in a company that supports diversity and inclusion, values integrity, and promotes employee development. Whether you’re interested in retail management or customer engagement, this role offers a rewarding career path with the backing of a trusted and respected leader in sports retail.
Joining DICK'S Sporting Goods means becoming part of the world’s greatest sports team, where innovation, passion, and teamwork are the foundations of success. The company is driven by a mission to inspire and empower athletes of all abilities by delivering exceptional experiences and personalized service. Employees are recognized for their ability to be coachable, accountable, collaborative, and trustworthy, making the workplace a space where every team member's contributions are valued.
The role of Team Captain – Endzone & Loyalty is central to the company’s mission to provide outstanding customer service and build lasting relationships with athletes. This position involves leading the athlete experience by coaching team members and encouraging engagement in loyalty programs and additional services designed to enhance customer retention and satisfaction. The Team Captain plays a vital role in delivering fast, friendly, and accurate checkout experiences while being a role model for service excellence on the sales floor.
In this leadership capacity, the Team Captain will collaborate with Store Managers and Assistant Store Managers to develop and execute business plans that align with operational goals and financial targets. Responsibilities include overseeing store operations when acting as the Head Coach, managing staffing and scheduling to meet customer demands, and ensuring compliance with company policies and safety standards. The role demands strong interpersonal skills to build and lead an effective team, foster a positive work environment, and maintain high standards of presentation and merchandising.
DICK'S Sporting Goods values individuals who are passionate about sport and fashion, who delight in working in a fast-paced retail environment, and who have a genuine interest in coaching and developing team members. By joining this team, associates gain an opportunity to grow their career in a company that supports diversity and inclusion, values integrity, and promotes employee development. Whether you’re interested in retail management or customer engagement, this role offers a rewarding career path with the backing of a trusted and respected leader in sports retail.
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience
- Previous retail or customer-facing experience required
- Previous people leadership experience preferred
Job Qualifications
- High school diploma or equivalent
- 1-3 years of experience
- Previous retail or customer-facing experience required
- Previous people leadership experience preferred
Job Duties
- Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
- Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc.
- Promote and lead company programs i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.
- Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s) in collaboration with Store Manager and Assistant Store Manager
- Help establish operational plans, staffing, hiring needs, and merchandising sets in accordance with budgets and financial goals
- Execute plans and adjust as needed using judgment and analysis
- Act as Head Coach when sole leader in building by performing store oversight including opening and closing procedures, Front End and Cash Office functions, and teammate supervision
- Communicate departmental goals and assign workload based on skill levels
- Develop effective schedules to meet athlete traffic demands while ensuring operational and merchandising initiatives are completed
- Build and lead a strong, effective team by sourcing, interviewing, hiring, onboarding, and retaining direct reports
- Provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle
- Manage performance including annual reviews, promotions, and holding teammates accountable for policy compliance
- Adhere to and enforce safety, loss prevention, standard operating procedures, and legal guidelines
- Hold teammates who fail to meet expectations accountable.
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
