Job Overview

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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development programs
Employee assistance program

Job Description

DICK'S Sporting Goods is a leading sporting goods retailer committed to inspiring and equipping athletes of all abilities to achieve their dreams. With a strong focus on dedication to sports and innovation, DICK'S Sporting Goods offers a diverse and inclusive workplace where every team member plays a vital role in shaping positive athlete experiences. The company is renowned for its extensive product assortment, exceptional customer service, and a culture that promotes collaboration, accountability, and personal growth. As part of the world’s greatest sports team, DICK'S Sporting Goods provides an empowering environment where employees are welcomed and supported from their first day.

The role of Team Captain - Apparel at DICK'S Sporting Goods is a pivotal leadership position within the retail environment, focused on driving sales, coaching teammates, and enhancing the shopping experience through product knowledge and athlete engagement. The Team Captain leads the Apparel department and is responsible for delivering an engaging, knowledgeable, and seamless shopping experience that combines performance with style. They uphold merchandising and operational standards, collaborate on business plans with store management, and ensure the department meets its financial and operational goals. This role requires a strong leader who can recruit, train, develop, and motivate a high-performing team while maintaining a welcoming and respectful atmosphere for both teammates and customers.

Beyond leadership, the Team Captain serves as an advocate for company programs and initiatives, enhancing athlete loyalty and driving sales performance through active promotion of programs such as loyalty memberships, warranty sales, and credit card enrollment. They also play a critical role in managing daily departmental workflows, scheduling, and operational activities that align with store-wide objectives. When acting as the head coach in the absence of store management, the Team Captain oversees general store operations including opening and closing duties, front end, and cash office functions. This comprehensive role demands a balance of customer service excellence, tactical execution, and people leadership to foster an environment where everyone feels valued and motivated.

Joining DICK'S Sporting Goods as a Team Captain - Apparel offers an excellent opportunity to grow within an organization passionate about sports and community impact. Employees benefit from a dynamic workplace culture that values innovation, diversity, and inclusion, while developing skills in retail management, sales leadership, and team building. For those ready to make a difference and win with a team that values each player’s contribution, this position represents a rewarding career path in sports retail.

Job Requirements

  • High school diploma or equivalent
  • 1-3 years of experience in retail or customer service
  • Proven ability to lead and develop a team
  • Strong communication and interpersonal skills
  • Ability to manage operational tasks and meet financial goals
  • Commitment to fostering an inclusive and respectful work environment
  • Availability to work flexible hours including weekends and holidays

Job Qualifications

  • High school diploma or equivalent
  • 1-3 years of experience
  • Previous retail/customer-facing experience required
  • Previous people leadership experience preferred

Job Duties

  • Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment
  • Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards
  • Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment)
  • Contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s)
  • Execute and adjust plans to meet financial goals
  • Act as Head Coach in building when sole leader, overseeing store opening/closing and operations
  • Communicate departmental goals and assign workload to maximize efficiencies
  • Monitor progress and pivot plans to meet goals while managing payroll
  • Build and lead a strong team by sourcing, hiring, onboarding, training, and retaining teammates
  • Provide coaching, feedback, development, recognition, and motivation
  • Manage performance including reviews and disciplinary actions
  • Create a welcoming store environment for teammates and athletes
  • Enforce policies related to safety, loss prevention, and compliance
  • Hold teammates accountable for compliance

Job Criteria

Experience

Mid Level (3-7 years)


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