Tax Support Associate – Retail

Intuit is a leading financial software company dedicated to powering prosperity around the world. As a pioneer in tax preparation and financial management, Intuit develops innovative products like TurboTax, QuickBooks, and Mint that help individuals, small businesses, and accountants achieve their financial goals through easy-to-use technology solutions. Known for its commitment to customer success and community engagement, Intuit fosters a culture of inclusion, innovation, and responsibility. The company continues to expand its footprint by opening new TurboTax Store locations across the United States, providing personalized tax services in a retail environment that blends expert advice with cutting-edge technology.

The Tax Associate - TurboTax Store is a critical role within Intuit’s seasonal and year-round workforce, focused on delivering full-service tax preparation and advisory services at one of the new TurboTax retail locations. This dynamic position offers a unique blend of entrepreneurial spirit, tax expertise, and community connection. The Tax Associate acts as both a trusted advisor and community ambassador, helping customers navigate complex tax situations while empowering them to realize positive financial outcomes. Working primarily on-site, the Tax Associate will engage with customers through in-person interactions and virtual communications using TurboTax’s innovative software and video tools.

In this role, you will be responsible for expanding TurboTax’s client base by proactively reaching out to new prospects and nurturing long-term relationships within your local community. The role demands an individual who is passionate about taxes and capable of simplifying complicated tax laws into accessible language. Tax preparation responsibilities include handling simple to complex personal and business income tax returns, optimizing deductions, managing amendments, and advising clients on future tax planning. The position requires a deep understanding of relevant tax laws and professional standards, as well as the ability to employ resources like government websites, professional tools, and support from the TurboTax team to deliver accurate, compliant tax solutions.

This nonexempt role requires a minimum commitment of 20 hours per week and provides flexibility during peak tax season, with scheduling subject to change. The position is suitable for those who thrive in a client-facing retail environment and are motivated by community engagement and entrepreneurial growth. Intuit values associates who demonstrate exceptional customer service, empathy, and professionalism, creating an exceptional customer experience that transforms one-time clients into loyal customers over multiple years.

Intuit offers competitive compensation, including a base pay range depending on location, as well as eligibility for cash bonuses, equity rewards, and comprehensive benefits. This opportunity is ideal for tax professionals holding active credentials such as EA, CPA, or Practicing Attorney, with substantial tax preparation experience and a desire to build a local and online presence that supports Intuit’s mission. Join Intuit’s TurboTax Store team and become a vital part of a company dedicated to making taxes accessible, understandable, and manageable for communities nationwide.