Tax Specialist Supervisor - Lodging Tax

Job Overview

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Compensation

Hourly
Range $23.00 - $25.00
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Benefits

competitive base pay
Opportunity to participate in 401k
Medical insurance
Dental Insurance
Vision Insurance
Life/AD&D Insurance
long-term disability insurance
Employee assistance program
Paid Time Off
Employee stock ownership plan

Job Description

The HdL Companies are a respected and innovative financial services organization dedicated to supporting local government operations across the United States. Specializing in helping cities, counties, and special districts maximize their revenues, HdL offers a unique combination of research and discovery efforts, financial and economic analysis, and proprietary software solutions. Serving over 600 local governments nationwide, HdL has established itself as a leader in its niche market, helping governmental entities recover more than $3 billion through its comprehensive services. The company’s commitment to leveraging technology along with a highly skilled team enables it to deliver exceptional results that directly impact the fiscal health of its clients. Known for its forward-thinking approach and high-quality professional standards, HdL continually strives to elevate the standard of local government revenue management and operational efficiency.

HdL believes deeply in core values such as delivering excellence, integrity, fostering relationships, generosity, enjoyment in the workplace, and authenticity. These principles shape both the organizational culture and how the company interacts with clients and communities. Employees are encouraged to embody these values through teamwork, innovation, and a commitment to continuous improvement. HdL’s culture is one that not only values high performance but also celebrates success and supports professional growth, making it an attractive workplace for individuals who are passionate about public service and impactful financial solutions.

The Tax Specialist Supervisor role at HdL represents an exciting leadership opportunity within this dynamic and client-focused company. Based in Fresno, this position is crucial in ensuring that agent needs are identified and met efficiently, while maintaining a high level of service for both agents and clients. The supervisor oversees daily operational tasks, champions the consistent execution of procedures, and manages escalated issues to resolution. In this capacity, the Tax Specialist Supervisor serves as a vital communication conduit between management and front-line agents, fostering collaboration amongst internal teams and external business partners. This role requires a problem solver who is adaptable, attentive to detail, and capable of inspiring and guiding a team within a fast-paced environment.

Salary for this position is competitive, with a starting hourly range between $23.00 and $25.00, commensurate with experience and job-related factors. HdL offers a comprehensive benefits package designed to support the well-being and financial security of its employees. The Tax Specialist Supervisor is expected to lead by example, reinforce company standards, and contribute to process improvements and training initiatives that enhance overall team performance. This role offers meaningful career growth potential for those eager to make a significant impact in public sector financial services, working with a respected industry leader that values integrity, collaboration, and excellence in customer service.

Job Requirements

  • Bachelor's degree in business administration communications or a related field is preferred but not required
  • 3+ years of experience working in a client service/customer service environment
  • Prior experience as a leader mentor or coach

Job Qualifications

  • Display a broad range of leadership traits consistent with HdL’s core values e.g. professional management integrity empathy friendliness self-awareness service and humility
  • Able to solve problems with varying degrees of complexity via resourcefulness and sound judgement
  • Adapt to changing priorities priorities and management decisions
  • Excellent attention to detail with a high degree of accuracy consistency and reliability
  • Proven verbal and written communication with exceptional interpersonal skills
  • Excellent analytical skills and time management
  • Able to maintain focus and maintain productivity within a call center environment
  • Able to work independently and as part of the team to ensure the successful completion of tasks

Job Duties

  • Support the successful execution of daily operations across team assignments ensuring work is completed accurately timely and in alignment with established expectations
  • Serve as a point of contact for complex or escalated issues working toward resolution while maintaining a strong customer and client focus
  • Provide guidance and informal leadership to team members reinforce standards build processes and manage other team related issues
  • Monitor quality and consistency of work within an assigned scope identifying trends and opportunities for improvement
  • Contribute to the expansion of process improvements including documenting process workflows refining procedures and supporting the team’s ability to implement changes
  • Partner with leadership to support performance initiatives front-line staff training efforts and other operational priorities
  • Flex across functional areas within various working groups and projects based on business needs
  • Support and provide training to each team member that will enable them to contribute to special projects initiatives and evolving responsibilities as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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