Tasting Room Attendant

Cooper's Hawk is a distinguished hospitality company that combines a Napa-style tasting room with wine-inspired retail offerings, a full-service restaurant, bar, and private event spaces. Established in 2005, Cooper's Hawk has cultivated a modern yet casual dining experience that emphasizes scratch-kitchen menu items meticulously designed to complement their award-winning wines. The company's commitment to delivering exceptional guest experiences is reflected in its diverse range of products, including an extensive Wine Club recognized as possibly the largest of its kind globally. This Wine Club not only provides access to premier wines but also exclusive membership benefits such as curated dining events and unique travel experiences, enhancing the lifestyle brand they have developed. Furthermore, with the introduction of Piccolo Buco by Cooper's Hawk, the company has expanded its culinary repertoire to include vibrant Roman flavors, enriching its offerings and appeal to a broad audience.

The role of the Cooper's Hawk Tasting Room Attendant is pivotal in upholding the brand's commitment to outstanding guest service, food, wine, and hospitality. This position is designed for individuals who possess a passion for wine and an enthusiasm for educating guests, ensuring each visit is memorable. The Tasting Room Attendant serves as the face of Cooper's Hawk within the tasting room environment, delivering efficient and friendly service in a team-oriented setting. Key responsibilities include welcoming guests warmly, answering inquiries about food, wines, and the Wine Club, and actively inviting guests to join the Wine Club to help grow the community. The attendant’s knowledge spans Cooper's Hawk's offerings, including retail products and wines featured in monthly tastings and special events. Proactiveness in building guest relationships and recognizing sales opportunities is essential, alongside maintaining a clean and organized work area. The position also involves collaboration with host and service assistant roles, handling cash and POS operations, and adhering strictly to company standards for serving alcoholic beverages.

Cooper's Hawk offers a highly competitive pay structure supplemented by team member incentives and rewards. Employment benefits are extensive and include significant dining and retail discounts, monthly complimentary wine tastings, comprehensive medical coverage including prescription, dental, vision, and telemedicine options, a company matching 401(k) retirement plan, flexible savings accounts, and paid time off. Additional support comes through programs like the Team Member Relief Program and Employee Assistance Program, which provide mental health, legal, and financial counseling. Employees also enjoy access to insurance offerings on pets, life, auto, and home/property as part of the 'Everyday Benefits' program, alongside employee discounts on goods and services. Career development is encouraged through Wine and Culinary Education and a clear Career Growth Flight Plan. Recognition programs and employee referral bonuses further enhance the working experience at Cooper's Hawk.

Overall, the Cooper's Hawk Tasting Room Attendant role is ideal for a hospitality-focused individual who thrives in a dynamic, team-based environment and is passionate about delivering superior guest experiences through dedication to wine education and exceptional service. The position requires flexibility in scheduling, a friendly and helpful attitude, and the physical ability to perform duties efficiently. Cooper's Hawk embraces equal opportunity employment and offers reasonable accommodations during the hiring process and employment to promote inclusivity and diversity.