Tasting Room Associate

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $17.13 - $22.12

Work Schedule

Weekend Shifts

Benefits

health care coverage

Paid vacation

Paid holidays

401(k) with employer match

Employee Wine Discounts

Job Description

Ste. Michelle Wine Estates is recognized as the largest wine company in the Pacific Northwest and one of the largest premium wine companies in the United States. Established in 1933, this company has cultivated a rich heritage of winemaking excellence intertwined with a steadfast dedication to quality and a deep connection to the community it serves. Its portfolio encompasses a variety of distinctive, award-winning wines such as Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, which are enjoyed nationwide and in more than 100 countries globally. The company prides itself on wines that mirror the spirit of the Pacific Northwest — showcasing the region’s abundant resources and a culture propelled by excellence and innovation. Ste. Michelle Wine Estates fosters an inclusive, diverse, and nurturing work environment aimed at attracting and retaining talented individuals who share a passion for continuous growth and collaboration.

The Tasting Room Associate role located in Woodinville, WA, represents a unique opportunity to be the face of the winery experience as you engage with each guest to establish a memorable and genuine connection with Ste. Michelle Wine Estates. This is a part-time, hourly position, eligible for tips, and requires availability during evenings and weekends to best serve the winery's clientele. As a vital member of the hospitality team, the Tasting Room Associate is responsible for delivering friendly, courteous service to guests, ensuring their visits exceed expectations. Key responsibilities include learning and sharing detailed knowledge about the wines to help guests with selections and purchases, supporting wine club and ecommerce order fulfillment, and maintaining the appearance and cleanliness of the tasting room to uphold high standards. This role combines passion for wine and exceptional customer service skills within a fast-paced, dynamic environment. Successful candidates will work with state and local regulatory compliance, operate point of sale systems for transactions, and assist with enforcing winery policies tactfully and professionally. If you seek a role in a premier wine company where your interpersonal skills and enthusiasm for wine can flourish, this position offers a rewarding setting with competitive pay based on experience ranging from $17.13 to $22.12 per hour.

Job Requirements

Must be at least 21 years of age with High School diploma or equivalent
MAST 12 Class Permit and Food Handler's Permit required
2+ years of customer service experience required (retail/hospitality preferred)
Excellent communication skills, customer service skills, sales skills, and the ability to prioritize while handling multiple tasks
Interest in, or knowledge of, wine and wine industry
Ability to work in a fast-paced, changing environment as part of a team
Proficiency in Point of Sales (POS) systems and basic computer skills required
Must be flexible and available to work varied hours, including weekends
History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Job Qualifications

Must be at least 21 years of age with High School diploma or equivalent
MAST 12 Class Permit and Food Handler's Permit required
2+ years of customer service experience required (retail/hospitality preferred)
Excellent communication skills, customer service skills, sales skills, and the ability to prioritize while handling multiple tasks
Interest in, or knowledge of, wine and wine industry
Ability to work in a fast-paced, changing environment as part of a team
Proficiency in Point of Sales (POS) systems and basic computer skills required
Must be flexible and available to work varied hours, including weekends
History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies

Job Duties

Be friendly, courteous, and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest
Learn product information to assist guests with making selections, purchases, and assisting with events
Assist with fulfillment of wine club and eCommerce orders as necessary, including pulling, packing, and processing wine orders for delivery, as well as curbside pickup
Assist management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility
General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards
Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees as needed