Tasting Room Associate

Santa Barbara, CA, USA|

Job Overview

Compensation

Hourly

Exact $16.90

Benefits

Health Insurance

Paid Time Off

flexible schedule

Employee Discounts

Retirement Plan

Professional Development

team events

Job Description

Acme Hospitality is a renowned hospitality company that owns and operates a diverse collection of highly acclaimed and award-winning food and beverage concepts alongside boutique hotels across California. Known for its commitment to exceptional service and creating memorable experiences, Acme Hospitality combines fine dining, innovative culinary offerings, and uniquely tailored guest services to inspire people, foster camaraderie, and bring joy to its customers. This esteemed company has a profound dedication to nurturing a positive work environment where team members feel valued and motivated to deliver excellence. The cornerstone of Acme Hospitality’s success lies in its strong adherence to core values: Delivering Excellence, Embracing Originality, Acting with Integrity, and Celebrating Community. These principles guide the company’s operational approach and its interactions with guests and employees alike, ensuring a supportive and dynamic workplace culture.

The role of the Tasting Room Associate at Acme Hospitality is a pivotal position responsible for delivering efficient, friendly service and maintaining a high standard of hospitality within the tasting room or restaurant setting. As a Tasting Room Associate, you will be the face of the company, greeting guests warmly and assisting them with their seating and menu selections. You will take orders, process payments using point-of-sale systems, and ensure that food and beverages are delivered promptly and accurately. Beyond just service, this role requires knowledge of the food and beverage menus, including expertise in wine pairing and cocktail recipes, enabling personalized recommendations tailored to the preferences and dietary restrictions of guests. The Tasting Room Associate must exhibit a strong work ethic, a passion for hospitality, and exceptional multitasking skills, all while maintaining a professional and polished appearance.

Team members in this role are expected to embody qualities such as integrity, enthusiasm, humility, leadership, and the ability to thrive under pressure with a positive attitude. Collaboration with kitchen and bar staff is essential to ensure seamless operations and outstanding guest experiences. Additionally, the Tasting Room Associate must prioritize cleanliness, organization, and adherence to health and safety regulations to create an inviting and safe environment for guests and colleagues. This position may require flexibility to work various shifts including evenings, weekends, and holidays, and occasionally involves travel. Overall, Acme Hospitality offers an exciting opportunity to join a respected company committed to quality and excellence in the hospitality industry, providing ample room for professional growth and development in a vibrant, team-oriented setting.

Job Requirements

2 years previous experience as a server or tasting room associate in a restaurant or tasting room
extensive knowledge of food and beverage menus including wine pairing and cocktail recipes
strong customer service skills with the ability to provide personalized and attentive service
excellent communication and interpersonal skills to interact with guests and team members effectively
professional and polished appearance with a focus on attention to detail
ability to work in a fast-paced, high-pressure environment while maintaining composure
familiarity with POS systems and basic math skills for accurate order taking and payment processing
exceptional organization and multitasking abilities
flexibility to work in shifts including evenings, weekends, and holidays
understanding fine dining etiquette and service standards
ability to work well in a team and collaborate with colleagues
strong problem-solving and decision-making skills
knowledge of food safety and sanitation regulations
ability to stand and walk for extended periods and lift trays or plates when necessary
excellent memory retention for accurately taking and delivering orders
understanding responsible alcohol service practices and compliance with legal drinking age verification
RBS certification for responsible alcohol service is required
current Food Handler Certification

Job Qualifications

Two years previous experience as a server or tasting room associate in a restaurant or tasting room
extensive knowledge of food and beverage menus including wine pairing and cocktail recipes
strong customer service skills with the ability to provide personalized and attentive service
excellent communication and interpersonal skills to interact with guests and team members effectively
professional and polished appearance with a focus on attention to detail
familiarity with POS systems and basic math skills for accurate order taking and payment processing
flexibility to work in shifts including evenings, weekends, and holidays
understanding fine dining etiquette and service standards
ability to work well in a team and collaborate with colleagues
strong problem-solving and decision-making skills
knowledge of food safety and sanitation regulations
excellent memory retention for accurately taking and delivering orders
understanding responsible alcohol service practices and compliance with legal drinking age verification
RBS certification for responsible alcohol service
current Food Handler Certification

Job Duties

Greet guests warmly and provide them with seating options and a wine list
provide detailed explanations of the wines
assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions
take accurate food and drink orders using a point-of-sale (POS) system and communicate with kitchen and bar staff
ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible
serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards
monitor tables throughout the meal to anticipate and fulfill guests' needs such as refilling drinks, clearing plates, and providing additional utensils or condiments