Tasting Room Associate

Acme Hospitality is a renowned hospitality company that owns and operates a collection of highly acclaimed and award-winning food and beverage concepts alongside boutique hotels throughout California. Known for its commitment to exceptional service and unique hospitality experiences, Acme Hospitality creates environments that inspire people, foster camaraderie, and bring happiness to guests and team members alike. As a company, Acme Hospitality places significant emphasis on its core values which include Delivering Excellence, Embracing Originality, Acting with Integrity, and Celebrating Community. These values are foundational to the company’s culture and are central to every aspect of its operations, from the front of house to the kitchen and management teams.

The company focuses on offering its team members not only great employment opportunities but also a supportive and enriching work environment designed to promote growth, teamwork, and a strong sense of pride in the work delivered. Acme Hospitality’s portfolio consists of an exciting blend of boutique hotels and upscale dining venues that offer diverse culinary experiences, all aimed at exceeding guest expectations and delivering memorable moments.

The role of the Tasting Room Associate at Acme Hospitality is pivotal in ensuring guests receive friendly, efficient, and knowledgeable service in the company’s tasting rooms. The primary responsibility for this position is to attend to customers promptly by taking orders, processing payments accurately, and delivering food and beverages in a timely and courteous manner. The associate is expected to embody the Acme Team Member qualities, which include a strong work ethic with consistent enthusiasm, a passion for food and beverage knowledge, honesty, integrity, and the ability to multitask effortlessly under pressure while maintaining a positive attitude.

In addition, the Tasting Room Associate plays a key role in enriching the guest experience by guiding customers through available wines and menu options, providing insightful recommendations based on preferences and dietary needs, and ensuring that all special requests and modifications are communicated effectively to the kitchen and bar staff. This role also involves anticipating guest needs throughout their visit, including refilling drinks and clearing plates, and maintaining a clean, organized, and welcoming environment.

The position requires a person who is both humble and eager to learn continuously, someone who can make thoughtful decisions in challenging situations and enjoys bringing ideas and improvements to the table. The Tasting Room Associate collaborates closely with both the front and back of house to coordinate smooth service delivery while adhering strictly to health, safety, and sanitation regulations.

This position typically requires candidates to have at least two years’ experience working in a similar role such as a server or tasting room associate, with strong expertise in food and beverage menus, wine pairing, and cocktail recipes. Candidates must be capable of working flexible shifts including evenings, weekends, and holidays, and hold certifications such as Responsible Beverage Service (RBS) and current Food Handler Certification. The role reports directly to the General Manager and may include occasional travel requirements. The Tasting Room Associate position is a non-exempt status role that plays an integral part in maintaining Acme Hospitality’s reputation for delivering top-tier and memorable dining and tasting experiences.