Taskforce Operations General Manager

PAH Management, also known as Phoenix American Hospitality Management, LLC, is a leading hotel management company with a diverse portfolio of properties spread across five states, including Arkansas, Florida, Indiana, Louisiana, and North Carolina. With a strong commitment to associate development and operational excellence, PAH Management strives to be America’s preferred hotel management company. The corporate office is located in Dallas, Texas, and the company emphasizes a culture that puts its associates first, fostering an environment where operational expertise is respected, decisions are made swiftly, and the people doing the work are genuinely valued. PAH Management operates various properties under prominent brands such as Marriott, Hilton, and others, ensuring high standards and guest satisfaction throughout its portfolio.

The Task Force Operations General Manager is a crucial, high-impact role that requires extensive travel and the ability to adapt quickly to different property environments. This position supports operational leadership at PAH Management hotel properties during periods of transition, vacancies, or elevated need, stepping into roles such as General Manager, Assistant General Manager, or department head as necessary. Reporting directly to the Chief Operating Officer (COO), the Task Force Operations General Manager is responsible for upholding brand standards, driving financial performance, and stabilizing property teams to secure smooth operations until a permanent leader is appointed. This role demands an experienced, versatile operator capable of moving fast, building trust rapidly with property teams and stakeholders, and leaving each property in a better condition than when they arrived. Given the role’s extensive travel requirements and variable assignment durations, including possibilities for extended relocations, the Task Force Operations General Manager must be flexible and able to thrive in dynamic, often rapidly changing environments.

The responsibilities of this role encompass leadership, financial management, sales support, talent development, and brand compliance. Day-to-day duties include assuming operational authority across various management functions, conducting daily and weekly property inspections, ensuring maintenance and cleanliness are up to standard, and maintaining strong guest engagement. Financial accountability involves ownership of revenue and cost control, forecasting financial positions, and ensuring proper processing of financial documents and adherence to accounting protocols. This role also actively contributes to sales efforts, engaging with client accounts and prospects to maximize booking confirmations.

People leadership is a key focus, with the Task Force Operations General Manager motivating, coaching, and holding teams accountable while fostering development and promoting equitable treatment of all associates. Compliance with brand and corporate standards is essential, as is participation in training, corporate meetings, and operational coverage such as Manager on Duty shifts. The ideal candidate possesses significant hotel management experience, particularly at the GM or AGM level, proficiency with Microsoft Office and property management systems, and excellent communication skills. PAH Management offers competitive compensation based on experience, travel and relocation support, and a comprehensive benefits package including medical, dental, and vision insurance, retirement plans, paid time off, and more, all designed to support the well-being and professional growth of its associates.

Joining PAH Management as a Task Force Operations General Manager means becoming part of a respected hospitality team dedicated to excellence and associate-first culture, where your leadership and operational skills directly impact hotel success across a multi-state portfolio.