Taskforce Operations General Manager

Phoenix American Hospitality Management, LLC (PAH Management) is a distinguished hotel management company known for elevating hospitality standards across its diverse portfolio. Operating across five states including Arkansas, Florida, Indiana, Louisiana, and North Carolina, PAH Management specializes in managing multiple hotel brands like Marriott and Hilton, providing exceptional guest experiences, operational excellence, and robust financial performance. The company prides itself on fostering a culture that prioritizes its associates, emphasizing professional development, integrity, and operational expertise. PAH Management’s dedication to high standards and associate-centered leadership makes it a preferred hotel management entity in the industry, continuing to grow its footprint by maintaining brand compliance while driving sustainable profitability.

The Task Force Operations General Manager position is a pivotal and dynamic role within PAH Management, designed for experienced hospitality leaders who thrive in fast-paced, travel-intensive environments. Reporting directly to the Chief Operating Officer, this role assumes interim leadership at various hotel properties during critical transition periods such as management vacancies or heightened operational demand. This position requires the individual to adapt quickly to new environments, step seamlessly into leadership roles ranging from General Manager to Assistant General Manager or other department head positions as necessary, and immediately instill order, maintain brand standards, and enhance financial and team performance.

The Task Force Operations General Manager is entrusted with stabilization and operational continuity, traveling extensively within the company's five-state portfolio. Responsibilities span from overseeing daily operations, leading department heads, managing financial outcomes including budgeting and expense control, to active participation in sales efforts and client relationship management. This leader’s presence is highly visible and hands-on, ensuring that guest experiences meet or exceed brand expectations through regular property inspections, active team engagement, and strict adherence to preventive maintenance protocols.

In addition to operational leadership, this role demands strong financial acumen, including ownership of the property's profit and loss statements, forecasting accuracy, compliance with accounting procedures, and ownership of accounts payable and receivable processes. The Task Force Operations General Manager is also a key player in the sales and revenue generation process, actively engaging with clients, hosting tours, and supporting booking conversions to meet revenue targets.

People leadership is foundational in this role. The manager motivates, coaches, and holds property managers accountable, utilizes corporate training resources to develop talent, and ensures all staff are treated fairly and according to company policies. Maintaining compliance with brand standards from Marriott, Hilton, or other affiliated brands is critical, as is completing all required corporate training and certifications.

This role demands a leader who moves quickly without sacrificing quality or integrity, builds trust rapidly with property teams, demonstrates sharp financial insight, communicates effectively with all stakeholders, and adapts to diverse property needs with a steady hand. Due to the nature of assignments, the position may require extended stays away from home and relocation for longer engagements. PAH Management offers a competitive salary commensurate with experience, travel and relocation support for extended assignments, and a comprehensive benefits package including medical, dental, vision, retirement plans, educational reimbursement, and more.

Joining PAH Management as a Task Force Operations General Manager offers the opportunity to impact a broad portfolio of properties, engage with a respected leadership team, and contribute to a company renowned for its associate-first culture and operational excellence. This role is ideal for a seasoned hotel operator who is ready to take on diverse challenges, drive improvements, and leave every property in a better position than when they arrived. It is a unique chance to leverage your skills across multiple markets, brands, and hotel types within a company that truly values its people and operational expertise.