Taskforce Manager Operations Manager

Phoenix American Hospitality Management (PAH Management) is a leading hotel management company committed to delivering exceptional operational leadership and guest experiences across our five-state portfolio, which includes Arkansas, Florida, Indiana, Louisiana, and North Carolina. Our company specializes in managing a diverse range of midscale and upscale hotel brands such as Marriott, Hilton, and Hyatt, known for their impeccable brand standards and high-quality guest services. We are dedicated to fostering a workplace culture that prioritizes associate development, operational excellence, and rapid adaptation to the dynamic hospitality industry. This dedication has made PAH Management one of the most respected hotel management firms in the regions we serve, focusing on growth, innovation, and people-first values.

The Task Force Operations Manager role at PAH Management is a highly dynamic and strategic position designed to provide interim operational leadership at various hotel properties during periods of transition, vacancy, or heightened operational demand. Reporting directly to the Corporate Operations Officer (COO), this role plays a critical part in maintaining brand standards, driving financial performance, and stabilizing property teams until a permanent leadership solution is implemented. The position is travel-intensive and involves deployment to different hotel properties on a rotating basis – some engagements may last from a few weeks up to several months and can require temporary relocation. This flexibility and adaptability are essential characteristics for success in this role.

The Task Force Operations Manager assumes operational authority in multiple leadership capacities such as General Manager (GM), Assistant General Manager (AGM), Executive Housekeeper, or Operations Manager, depending on the property need. The key focus areas include overseeing daily operations, ensuring the cleanliness and maintenance of the property, engaging with guests to support the brand’s reputation, and leading the team with a hands-on approach to foster collaboration and morale. This role demands an individual who can quickly assess situations, make impactful decisions promptly, and leave each property in improved condition.

Financial acumen is vital, as the Task Force Operations Manager is responsible for full financial oversight of the assigned property, including revenue management, cost control, profitability, and ensuring adherence to budgeted productivity levels. The role requires forecasting, financial reporting, and strict compliance with the company’s accounting procedures. Furthermore, the manager plays an active role in sales efforts by building client relationships, supporting prospect conversions, and participating in business review meetings.

Talent development and people leadership are also crucial components, where the manager coaches and holds department heads accountable while ensuring training and development programs are executed effectively. Compliance with brand standards and corporate policies ensures consistency and quality across properties. This is a remote-based role when not deployed on-site, with work schedules requiring flexibility to include evenings, weekends, and holidays.

Compensation is competitive and commensurate with experience, with travel and relocation support provided for extended assignments. Benefits include medical, dental, and vision insurance, disability and life insurance options, a 401(k) retirement plan, employee incentive programs, paid time off, and access to hotel stay perks. PAH Management prides itself on being an equal opportunity employer, investing in the growth and well-being of its associates while striving to be America's preferred hotel management company. Joining PAH as a Task Force Operations Manager means engaging in a challenging, rewarding career with substantial impact on a variety of properties, supported by a leadership team that values operational expertise and decisiveness.