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Taskforce Front Office Manger - Historic

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $80,168.40
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Multiple Tiers of Medical Coverage
Dental Insurance
vision coverage
24/7 Teledoc service
free maintenance medications
Pet insurance
hotel discounts
Tuition Reimbursement
Paid Time Off
401k Match

Job Description

The Historic Davenport Hotel, Autograph Collection, is a prestigious and iconic hotel located in Spokane, Washington. Renowned for its rich history, stunning architecture, and luxurious amenities, the hotel has become a sought-after destination for both business and leisure travelers. This establishment stands out as a beacon of elegance and exemplary guest service, offering its visitors an unforgettable experience within a historic and beautifully preserved environment. It offers a truly unique ambiance that blends timeless architectural beauty with modern comfort and convenience, making every stay memorable and special.

The Historic Davenport Hotel operates under the Davidson Hospitality Group, an award-winning, full-service hospitality management company known for its entrepreneurial management style and commitment to delivering exceptional value to both guests and employees. Davidson Hospitality manages a wide range of properties and venues across the United States, partnering with prominent brands like Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. With its personalized service and extensive expertise, the group provides an environment that fosters professional growth and recognizes the hard work and dedication of its team members.

As a Front Office Manager at The Historic Davenport Hotel, you will be entrusted with leading the front desk operations, playing a crucial role in creating seamless and memorable guest experiences. This position requires a dynamic and enthusiastic individual who can oversee a team of front desk agents, collaborate with various departments, and ensure the hotel runs efficiently while maintaining top-tier customer service standards. The role involves managing human resources activities, including recruitment, selection, orientation, training, coaching, performance reviews, and implementing recognition programs to maintain a motivated and skilled workforce.

This is an excellent opportunity for hospitality professionals passionate about guest service and leadership, who thrive in fast-paced, dynamic environments. The Front Office Manager is instrumental in setting the tone for guest interactions and shaping how the hotel is perceived. The successful candidate will demonstrate excellent communication and interpersonal skills, be proficient with hotel management software such as Opera PMS and Micros, and have prior experience handling cash transactions. The position demands flexibility in work hours, including weekends and holidays, to align with the hotel’s operational needs.

The salary for this role is approximately USD 80,168.40 per year, reflecting the importance of this leadership position within the hotel’s operations. Working at The Historic Davenport Hotel means joining a team dedicated to excellence, professionalism, and delivering unique hospitality experiences in a historic setting. The role offers long-term career development, supported by Davidson Hospitality Group’s commitment to offering rich benefits and a supportive work environment where employees feel valued and empowered.

Joining The Historic Davenport Hotel means becoming part of a distinguished legacy while advancing your career in the hospitality industry by contributing to guest satisfaction and operational success in a remarkable and historic hotel setting.

Job Requirements

  • Two or more years of experience in hotel front desk management or supervisory roles
  • Strong leadership and management capabilities
  • Excellent communication and interpersonal skills
  • Fluency in English, both written and verbal
  • Proficient in hotel management software and Microsoft Office
  • Experience in cash handling
  • Ability to work flexible hours including weekends and holidays
  • Detail-oriented and able to multitask
  • Computer proficiency including Opera PMS and Micros

Job Qualifications

  • Minimum two years of experience in hotel front desk management or supervisory operations
  • Strong leadership and management skills
  • Excellent communication and interpersonal skills
  • Proficiency in hotel management software such as Opera PMS and Micros
  • Ability to read, write, and speak English fluently
  • Detail-oriented with the ability to multitask effectively
  • Customer service oriented with a commitment to exceptional guest experiences

Job Duties

  • Oversee daily front desk operations
  • Manage and lead a team of front desk agents
  • Coordinate with other departments to ensure seamless guest experiences
  • Conduct recruitment, orientation, and training of front office staff
  • Perform coaching and conduct performance reviews
  • Implement recognition programs to motivate employees
  • Handle cash transactions and maintain financial accountability

Job Criteria

Experience

Mid Level (3-7 years)


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