Taskforce Front Office Manager - Grand

The Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA. Renowned for its elegant design and exceptional service, it stands as an iconic property within Spokane's hospitality landscape. The hotel offers a sophisticated and upscale environment where employees have the opportunity to showcase their skills, grow their careers, and be part of a team that delivers extraordinary guest experiences. With a commitment to excellence, the Davenport Grand Hotel values teamwork, professionalism, and unparalleled customer service, making it an ideal workplace for hospitality professionals seeking rewarding career paths. Employees at the Davenport Grand participate in a diverse and dynamic work environment that includes guest services, culinary, events, and more, affording a variety of career advancement opportunities within the hotel industry.

The Front Office Manager role at The Davenport Grand Hotel is essential to maintaining the highest standards of customer service and operational excellence. This position focuses on ensuring that all members of the Front Office team, including new hires, are thoroughly trained to meet departmental standards. The manager empowers staff to deliver exceptional customer service, consistently meeting or exceeding budgeted profit and margin goals. Responsibilities include managing human resources functions such as recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs, all aimed at maintaining a skilled and highly motivated workforce. The Front Office Manager also prepares an annual departmental budget aligned with the hotel's overall operations plan and ensures compliance with employment laws and the Innkeeper laws of the jurisdiction. This position requires a commitment to customer service excellence, strong leadership capabilities, and the ability to effectively communicate with both guests and team members. Salaried at approximately $80,168.40 per year, this full-time managerial role offers a unique opportunity to lead a key department within a respected luxury hotel, contributing directly to its reputation for outstanding hospitality.