Taskforce Front Office Manager - Grand

The Davenport Grand Hotel is an iconic luxury hotel located in Spokane, Washington. It stands as a premier destination known for its elegant design, exceptional service, and commitment to creating memorable guest experiences. As a leading name in the hospitality industry within the region, the Davenport Grand offers a sophisticated and upscale environment where employees can flourish and grow their careers. The hotel is part of a broader network managed by Davidson Hospitality Group, an award-winning, full-service hospitality management company that operates hotels, restaurants, and entertainment venues across the United States. Davidson Hospitality Group is recognized for its entrepreneurial management style and close partnership with renowned brands like Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. This relationship enables the Davenport Grand Hotel to maintain a high standard of service and operational excellence.

The role of Front Office Manager at the Davenport Grand Hotel presents a unique opportunity for professionals passionate about delivering top-tier customer service in a dynamic luxury hotel setting. The Front Office Manager is responsible for overseeing all front office operations, ensuring team members provide an exceptional guest experience that meets or exceeds company standards. This position requires strong leadership skills to train, empower, and motivate front office staff, while also managing departmental budgets and human resource functions such as recruiting, orientation, training, coaching, performance reviews, and employee recognition. The successful candidate will effectively balance the demands of guest satisfaction with budget management and operational efficiency.

This position is temporary, offering a competitive salary of USD 80,168.40 per year. Working at the Davenport Grand Hotel means becoming part of a team committed to professionalism, collaboration, and excellence. Employees benefit from a culture that values teamwork and innovation, supported by Davidson Hospitality Group's extensive resources and commitment to employee well-being. The hotel environment is fast-paced and customer-focused, providing opportunities for individuals ready to take on challenges and grow within a respected organization.

Joining the Davenport Grand as a Front Office Manager means playing a pivotal role in shaping guest interactions and overall hotel reputation. The manager will be expected to maintain high standards of guest relations, respond promptly to customer needs, and ensure that all front office staff are trained to deliver seamless service. The position demands expertise in departmental management, legal compliance regarding employment and hospitality laws, and proficiency in cash handling and communication. The Front Office Manager must also be adept in using computer systems to streamline operations.

Davidson Hospitality Group's dedication to enriching the lives of its employees extends beyond competitive salaries to include comprehensive benefits designed to promote health, financial security, and work-life balance. Employees have access to multiple tiers of medical coverage, dental and vision plans, telehealth services, medication maintenance programs, pet insurance, hotel discounts, tuition reimbursement, paid time off including vacation, sick leave, bereavement, and holidays, as well as a 401(k) retirement plan with matching. This robust benefits package reflects the company’s commitment to fostering a supportive and rewarding workplace where employees can thrive.