Task Force General Manager- Select Service Division

Atlanta, GA, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $59,600.00 - $94,700.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Travel opportunities

Professional Development

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company widely recognized as an innovator in the hospitality industry. Established as a dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its presence rapidly in Europe, Latin America, and the Caribbean. With a portfolio of global properties valued at over $20 billion and generating more than $5 billion in cumulative revenues, Highgate has solidified its position as a trusted leader. The company offers expert guidance throughout all stages of the hospitality property lifecycle—from planning and development to... Show More

Job Requirements

Minimum 6 years progressive hotel or related experience
or 4-year degree with 4 to 5 years experience
or 2-year degree with 5 to 6 years experience
Able to exert up to 20 pounds of force occasionally and up to 10 pounds frequently
Maintain a warm and friendly demeanor
Effective verbal and written communication skills
Ability to listen, understand, and clarify concerns
Multitask and prioritize departmental functions
Approach encounters with attentiveness and courtesy
Attend required meetings and training
Participate in M.O.D. coverage
Maintain regular attendance per standards
Maintain high standards of appearance and grooming including nametags
Comply with Highgate policies for safe and efficient operations
Effective problem handling
Ability to understand and evaluate complex information
Maintain confidentiality
Perform other management duties as assigned
Multi-brand experience required
Travel availability required

Job Qualifications

At least 6 years progressive experience in a hotel or related field
or a 4-year college degree and 4 to 5 years related experience
or a 2-year college degree and 5 to 6 years related experience
Maintain a warm and friendly demeanor at all times
Effective verbal and written communication skills with employees and guests
Ability to listen, understand, and clarify concerns raised by employees and guests
Ability to multitask and prioritize departmental functions
Attentive, friendly, courteous, and service-oriented approach
Attendance at all required hotel meetings and training
Participation in M.O.D. coverage as required
Compliance with Highgate Hotel standards for attendance, appearance, and grooming
Ability to handle problems proactively and effectively
Capacity to understand and evaluate complex information from various sources
Ability to maintain confidentiality
Multi-brand experience
Travel availability

Job Duties

Tour the operating departments daily, making adjustments as needed via department heads
Conduct weekly staff meetings, including weekly training sessions presented by managers and self
Meet all financial review dates and corporate directed programs in a timely fashion
Hold monthly financial reviews with department managers, M.I.D.s and supervisors
Ensure department heads maintain budgeted productivity levels and comply with standard accounting procedures
Develop managers for future advancement through training programs
Conduct daily Highgate Hotel Brand Review (HHBR) meetings focusing on sales prospecting and account calls
Engage in hotel sales efforts by calling top accounts, meeting clients, hosting luncheons and receptions
Participate in required M.O.D. coverage as scheduled
Monitor and develop management trainees
Adhere to Highgate Hotel policies and train new managers to ensure compliance
Assist in the hotel budget process
Ensure all departments comply with Highgate Hotel Garden Standard of the Week training
Maintain a positive team-oriented environment focusing on guest satisfaction through employee development
Inspect rooms regularly with Housekeeping and Property Engineering managers
Oversee processing of invoices daily using the A/P process
Ensure monthly financial documents compliance with the corporate office accounting calendar
Maintain cleanliness and maintenance through inspections and preventive maintenance programs
Ensure employees maintain attentiveness and courteous interactions
Forecast monthly financial position through revenue and expense analysis
Conduct hiring interviews and ensure compliance with hiring standards
Perform performance appraisals and ensure managers administer appraisals properly
Coach, counsel, and discipline management personnel per S.O.P.s
Perform other duties requested by Vice President or Regional Director of Operations
Ensure fair and equitable treatment of employees
Meet clients on property to assist sales efforts
Greet guests in public areas during peak times
Ensure security and audit of hotel safe
Conduct monthly credit meetings and enforce credit and collection policies
Complete required corporate training modules and become certified to train
Ensure scheduled meetings take place on property

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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