Task Force - General Manager

Philadelphia, PA, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Life insurance
Travel Discounts
Commuter Benefits
Mental Health Resources
Educational development
Technology Reimbursements

Job Description

HHM Hotels is a leading hotel management and investment company operating over 200 hotels across the United States. With a strong reputation for excellence and innovation in the hospitality industry, HHM Hotels specializes in managing diverse properties ranging from boutique hotels to large-scale, branded establishments. The company is committed to enhancing guest experiences while maximizing profitability for the hotels it oversees. Known for their collaborative work culture and dedication to employee development, HHM Hotels offers opportunities for career growth within a dynamic and supportive environment.

The role of Task Force General Manager at HHM Hotels is a pivotal leadership position designed for individuals who thrive in transitional environments and are passionate about driving operational success. This role demands a solutions-oriented mindset, where the manager will take charge of hotel teams during leadership changes, providing both short-term and long-term management coverage. The Task Force General Manager will lead initiatives across multiple properties, adapting to unique challenges and ensuring that operations run smoothly and efficiently.

This position involves full responsibility for managing all aspects of hotel operations to maximize profitability and ensure the highest level of guest satisfaction. The Task Force General Manager will be responsible for setting high standards of quality in service delivery, leading and mentoring diverse teams, and fostering a culture of accountability and innovation. They will oversee the implementation of best practices in departments including front office, housekeeping, and maintenance.

The ideal candidate will demonstrate strong financial acumen, capable of developing and managing budgets effectively while monitoring financial performance daily. A key part of their role includes developing strategies to enhance revenue, optimize expenses, and maintain budgetary goals. They will also champion guest experience enhancements, ensuring excellent personalized services and quick resolution of any issues.

HHM Hotels values professional growth, offering a clear career progression path from Task Force General Manager to Area General Manager and potentially to Regional Director of Operations. This trajectory is ideal for candidates who are ambitious and eager to expand their leadership skills within the hospitality sector.

The position requires a candidate who is adaptable, proactive, and capable of responding to dynamic operational needs across various hotel brands like Hilton, Marriott, and IHG. The company encourages continuous learning and the professional development of its employees, making this role well-suited for driven individuals seeking a rewarding career in hotel management.

HHM Hotels provides comprehensive benefits including medical, dental, and vision insurance, paid time off, 401k company match, life insurance, travel discounts, commuter benefits, and access to 24/7 mental health and wellness resources. The work environment is active, requiring physical activity such as standing, walking, lifting, and occasional travel to support hotel operations effectively.

Joining HHM Hotels as a Task Force General Manager means becoming part of an organization that believes in 'People Are Our Capability,' 'Hearts That Serve,' 'Only Excellence,' 'Stay Nimble,' and 'Own It.' If you are a leader who values collaboration, guest satisfaction, and operational excellence, this role offers the opportunity to make a meaningful impact and grow your hospitality career.

Job Requirements

  • Associate or bachelor’s degree preferred
  • 3+ years hotel operations management experience
  • Knowledge of multiple hotel brand systems and processes
  • Financial management skills including budgeting
  • Strong leadership and team management abilities
  • Ability to adapt to different projects and hotel environments
  • Flexibility to travel occasionally
  • Physical ability to stand walk lift up to 25 pounds and perform manual tasks

Job Qualifications

  • Associate or bachelor’s degree in business hospitality or related field preferred
  • Minimum of 3 years experience in hotel operations management or similar leadership role
  • Familiarity with systems processes of multiple hotel brands such as Hilton Marriott IHG
  • Strong financial acumen including budgeting and financial performance management
  • Excellent leadership communication and interpersonal skills

Job Duties

  • Lead inspire and mentor hotel teams during leadership transitions
  • Oversee implementation of service standards to ensure highest guest satisfaction
  • Develop and execute strategies to maximize revenue and manage expenses
  • Monitor financial performance and implement corrective actions
  • Maintain seamless operations across front office housekeeping and maintenance
  • Foster continuous employee development and professional growth
  • Implement best practices to uphold quality and safety standards

Job Criteria

Experience

Mid Level (3-7 years)


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