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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Kimpton Hotels is a renowned boutique hotel brand that originated in San Francisco in 1981, embodying an entrepreneurial spirit and a unique approach to hospitality. The company was founded by Bill Kimpton, who challenged the norms of generic and impersonal hospitality, aiming instead to foster heartfelt, human connections that improve the lives of both guests and employees alike. With a commitment to creating an environment where individuality, creativity, and genuine connection flourish, Kimpton Hotels continues to set a high standard for boutique hospitality that is both personable and exceptional. The company’s culture emphasizes embracing diverse backgrounds, personalities, and talents in... Show More
Job Requirements
- Two years of management experience in hospitality or similar industry
- bachelor's degree preferred
- ability to diplomatically deal with difficult situations and people while exhibiting consistent integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with Opera and Microsoft Office Suite preferred
- flexible schedule, able to work evenings, weekends, and holidays when needed
Job Qualifications
- Two years of management experience in hospitality or similar industry
- bachelor's degree preferred
- ability to diplomatically deal with difficult situations and people while exhibiting consistent integrity
- ability to read, write, and verbally communicate effectively and professionally
- experience with Opera and Microsoft Office Suite preferred
- flexible schedule and availability to work evenings, weekends, and holidays
Job Duties
- Lead all Front Office operations
- set and maintain a high level of guest service
- provide support, mentorship, and coaching to the team
- delete or add transactions to assist in balancing revenues
- review Front Desk logbook for any information or incidents and communicate with desk agents
- review all arrivals noting special requests and assess guest relocation needs
- assist guests with services and requests
- follow established key control policy
- be knowledgeable of fire and emergency procedures
- inspect all VIP arrival rooms
- attend monthly Wine Hour
- run and attend departmental training classes and seminars
- supervise all duties performed by the Front Office team
- coach and counsel employees using proper documentation and techniques
- ensure all employees are posted at their stations on time and complete essential duties before departure
- schedule all areas of operation timely
- assist with sick calls or tardiness by finding coverage
- report to work and stay until coverage is found (including night audit shifts)
- meet or exceed service levels required by Mystery Shopper Survey and guest comment cards
- meet or come in under payroll and expense budgets
- accountable for guest ledger and its daily maintenance
- ensure all employees follow cash and credit handling procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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