Task Force Front Desk Manager

Kimpton Hotels is a renowned boutique hotel brand that originated in San Francisco in 1981, embodying an entrepreneurial spirit and a unique approach to hospitality. The company was founded by Bill Kimpton, who challenged the norms of generic and impersonal hospitality, aiming instead to foster heartfelt, human connections that improve the lives of both guests and employees alike. With a commitment to creating an environment where individuality, creativity, and genuine connection flourish, Kimpton Hotels continues to set a high standard for boutique hospitality that is both personable and exceptional. The company’s culture emphasizes embracing diverse backgrounds, personalities, and talents in an empowering, vibrant workplace where employees are encouraged to be themselves and take ownership of their roles.

The Front Office Manager role at Kimpton Hotels is integral to maintaining this lively and guest-centered atmosphere. This position involves leading all Front Office operations, ensuring a consistently high level of guest service is delivered at all times. The Front Office Manager supports, mentors, and coaches the front office team, fostering a collaborative and skilled environment. The role requires effective oversight, including managing transactions, reviewing daily logs, coordinating guest arrival experiences, and assuring adherence to established policies such as key control and emergency procedures. A key part of the role also involves overseeing the scheduling, attendance, and training of front office personnel to maintain smooth and efficient operations.

This position demands strong leadership skills and the ability to handle challenging situations with diplomacy and integrity while maintaining professionalism in all communications. The Front Office Manager also plays a pivotal role in financial accountability, managing the guest ledger daily and ensuring compliance with cash and credit handling protocols. The role requires flexibility, as demands may include working evenings, weekends, and holidays. A candidate typically has at least two years of hospitality management experience, with proficiency in systems like Opera and Microsoft Office being advantageous.

At Kimpton Hotels, employees are valued for their unique perspectives and diversity, which enrich the overall guest experience and workplace culture. The company’s steadfast commitment to diversity, equity, and inclusion creates an environment where everyone can thrive regardless of race, ethnicity, age, religion, physical abilities, sexual orientation, or gender identity. This philosophy not only extends to employees but is also deeply embedded in guest interactions and community engagement. As a member of the Kimpton team, the Front Office Manager has the rewarding opportunity to contribute meaningfully to a brand that prioritizes heartfelt hospitality and positive social impact.

The salary for this role is set at $90,000, with the understanding that this range reflects the company’s assessment based on several factors, including education, qualifications, experience, and performance. Compensation policies at Kimpton Hotels stress fairness, discretion, and alignment with legal standards, ensuring employees receive equitable treatment based on their contributions. The hotel encourages potential candidates who resonate with their mission to apply and become part of a workplace that celebrates individuality, supports professional growth, and prioritizes guest satisfaction and community well-being. This position offers a significant chance to lead a distinguished front office team in a vibrant and diverse hospitality environment that is both challenging and deeply rewarding.