Task Force Catering & Convention Services Manager

Bridgeport, CT, USA|

Job Overview

Compensation

Salary

Range $65,000.00 - $70,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Life insurance

short-term disability

Job Description

HEI Hotels and Resorts is a distinguished leader in the hospitality industry, managing an unparalleled portfolio of full-service branded hotels as well as luxury and lifestyle independent hotels across the United States. With expertise in the upper-upscale, luxury, and premium select-service hotel segments, HEI caters to diverse markets including urban, super-suburban, and destination locations. The company emphasizes its most valuable asset: its people. HEI is committed to providing its associates with competitive compensation, comprehensive benefits, and industry-leading tools, training, and support that empower them to succeed and excel in their careers. This unique approach fosters a workplace culture centered on respect, growth, and development, acknowledging that where people work is ultimately a choice. HEI values diversity and inclusivity and encourages applicants from all backgrounds, including those with U.S. military experience, to apply for opportunities within the organization.

This position is a sales manager role focused on managing accounts to optimize guest satisfaction and drive revenue growth. The ideal candidate will have responsibility for soliciting new group sales accounts while maintaining strong relationships with existing clients, thus ensuring revenue goals across rooms, food and beverage, and room rental are met or exceeded. This role demands a flexible work schedule that includes ad hoc travel to properties, where approximately 70% of the time is spent on-site engaging with clients and teams, while the remaining 30% involves remote work from a home office. The sales manager will engage in proactive outside sales calls, conduct site inspections, and effectively communicate with clients through various channels. A deep understanding of market trends, customer competition, and the ability to prepare detailed banquet and catering proposals will be essential to success. The candidate will also provide leadership and coordination across hotel departments to ensure high-quality service delivery and seamless event execution.

The position offers a salary range of $65,000 to $70,000 annually and does not include eligibility for tips, service charges, or discretionary performance bonuses. This role is ideal for someone who thrives in a dynamic hospitality environment and has a demonstrated ability to close sales and grow business. The sales manager will represent HEI Hotels and Resorts at trade shows, community events, and industry meetings, requiring excellent interpersonal and communication skills. A strong background in hospitality sales, event detailing, and familiarity with hotel sales systems like Delphi FDC and CiTy is preferred. This role requires a cooperative team player with leadership capabilities who can motivate peers, respond promptly to leads, and contribute positively to overall hotel operations and revenue success.

Job Requirements

High school diploma or equivalent
1+ years of sales experience preferred
Experience in hospitality industry with detailing events
Flexibility to travel and work from multiple locations
Proficiency in hotel sales systems such as Delphi FDC and CiTy
Computer literacy including Microsoft Word and Excel
Strong sales and communication skills
Ability to lead and motivate a team
Knowledge of hotel operations and business planning
Ability to meet deadlines and work under time constraints
Team player mentality
Effective verbal and written communication

Job Qualifications

High school or equivalent education required
Bachelor's degree preferred
1+ years of past sales experience preferred
Essential prior experience in the field of hospitality with specific experience in detailing events
Must have experience at varying sized and tiers of hotels and resorts
Ability to be flexible with work location and travel
Ability to respond, evaluate and close business opportunities (leads)
Good working knowledge of multiple brands and hotel sales systems (e.g. Delphi FDC, CiTy)
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi
Knowledge of sales skills, revenue management, training, and motivation of peers
Knowledge of hotel features, benefits, and competing hotels within the market
Ability to execute appropriate action plans
Must be willing to 'pitch-in' and help co-workers with their job duties and be a team player
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning
Leadership skills to motivate and develop staff and to ensure accomplishment of goals
Able to set priorities, plan, organize, and delegate
Ability to work effectively under time constraints and deadlines
Effective verbal and written communication skills
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Job Duties

Solicit new and existing accounts to meet and exceed revenue goals through prospecting, outside sales calls, site inspections and written communication
Achieve or exceed sales goals related to sales transactions and lead closure rates
Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current and potential clients
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented
Coordinate various departments' participation in servicing accounts
Respond to inbound lead flow quickly and efficiently to close new business within set time parameters
Detail banquet and catering events accurately in proposal, contract and sales systems whilst ensuring all stakeholders are aware of details and changes