Taproom Ambassador (Open Pool)

Greeley, CO, USA|

Job Overview

Compensation

Hourly

Range $16.50 - $17.50

Benefits

401(k) retirement plan

Paid Time Off

sick leave

Paid health insurance for full time staff members

Job Description

WeldWerks Brewing is a locally owned and operated craft brewery located in the historic downtown of Greeley, Colorado. Known for their commitment to quality and innovation, WeldWerks crafts a unique and original product line using the highest quality ingredients combined with state-of-the-art brewing systems and the latest brewing practices. This dedication to excellence has positioned WeldWerks as a respected presence in the ever-expanding craft beer community, both locally and through an extensive distribution network. The brewery prides itself on creating meaningful relationships and memorable experiences for their customers, ensuring that every interaction at their taproom reflects their passion and dedication to the craft.

The role of Taproom Ambassador at WeldWerks Brewing embodies the spirit of hospitality and community that the brewery champions. In this position, the ambassador serves as the first point of contact for guests visiting the taproom, shaping the initial impression and ongoing relationship customers have with the brewery. The ambassador's primary responsibility is to deliver excellent customer service in a fun, welcoming, and relaxed environment where visitors can enjoy a premium craft beer experience. This is a non-exempt, part-time role starting at $16.50 per hour plus participation in the company tip pool.

The Taproom Ambassador will be instrumental in crafting an inviting atmosphere by ensuring every guest feels welcome and receives responsive, courteous, and informative service. Beyond hospitality, the ambassador contributes to maintaining a safe and clean environment, speaks knowledgeably about the brewery's current beer and food offerings, and understands general brewing operations. Importantly, the role requires someone who is not only enthusiastic about craft beer but also dedicated to going the extra mile to support team success and continuous improvement. This includes giving feedback on customer experience enhancements and workflow efficiencies.

Ideal candidates for this role are more than just front-of-house staff; they are trusted team members who embody strong communication skills, flexibility, and a proactive approach to problem-solving. The brewery values individuals who take initiative to learn and contribute, whether by seeking certifications such as TIPS training and Cicerone Certified Beer Server qualification or by supporting restaurant operations including accurate menu knowledge and assisting with food service tasks when needed. The position requires availability to work a minimum of three shifts per week, with a special focus on weekends and special events.

WeldWerks Brewing fosters a positive and collaborative work culture, emphasizing mutual respect and a shared commitment to delivering outstanding customer experiences. The Taproom Ambassador position offers a dynamic opportunity for someone passionate about craft beer and hospitality to thrive in a role that encourages personal growth, teamwork, and community engagement. If you’re looking for a job where you can interact with people, hone your craft beer knowledge, and contribute meaningfully to a growing local brand, this role offers a compelling career path. The company supports its team with competitive pay, a tip pool, opportunities for training, and an inclusive workplace environment. While the brewery is not actively hiring at the moment, it is collecting applications for future openings, inviting interested candidates to submit their resumes and stay engaged for opportunities ahead.

Job Requirements

Must be 21 years old
Must have regular availability to work weekends, evenings, and events
Work in a standing position for long periods of time
Frequently lift up to 160 pounds

Job Qualifications

Basic knowledge of and a passion for craft beer and the hospitality industry
Strong verbal and written communication skills
Basic math skills and ability to use a POS system
Customer service experience a plus
Excellent customer service and interpersonal skills
Communicate effectively with guests, leadership, and co-workers
Ability to remain calm under pressure or when dealing with disgruntled guests
Be a strong and trusting team player
Basic problem solving skills
Can use independent action in setting objectives and deciding how to proceed with daily operations
Uses self direction in discovering tasks and staying busy through slow periods
In the absence of direct management, is able to coordinate with teammates in determining and adjusting daily staffing needs

Job Duties

Ensure that all guests feel welcome and are given responsive, informative, and courteous service
Maintain a safe and healthy taproom environment for guests and co-workers
Speak knowledgeably about current beer and food offerings as well as general company and brewing operations
Keep the taproom and outside areas clean and organized at all times
Contribute to building a continually improving taproom experience by identifying and communicating service and workflow inconsistencies and inefficiencies as well as taproom aesthetic and atmosphere enhancements
Understand communication channels and expectations and be able to share and receive constructive feedback to leadership and peers
Display flexibility and willingness to cover shifts and provided additional team support when needed
Be available to work a minimum of three scheduled shifts per week with an emphasis on weekends
Acquire all applicable trainings such as but not limited to TIPS training and Cicerone Certified Beer Server certification in a timely manner
Approach issues, either operational or guest-related, by applying personal judgment based to general procedural guidelines
Identify gaps in product and operational knowledge and take independent action to seek answers and take advantage of educational offerings
During down time, ensure all delegated tasks are complete
Supply customers with accurate and knowledgeable information about menu items with a particular emphasis on allergens
Deliver food orders to tables in a timely manner
Understand when to prioritize food delivery over other tasks
Bus tables and run bus tubs to the dish station to keep tables clean and the kitchen stocked