Job Overview

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Compensation

Hourly
Range $13.00 - $21.00
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Benefits

flexible scheduling
meal discounts
Employee Life Assistance Program
college scholarships
preventative healthcare plan
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
preferred legal plan
patient planning and advocacy services
Career growth opportunities

Job Description

Smokey Bones is a renowned full-service restaurant chain known for delivering exceptional barbecue, award-winning ribs, and an outstanding dining experience. With 63 locations spread across 16 states, Smokey Bones is a favorite destination for guests seeking a hearty and delicious meal in a welcoming and fun atmosphere. The restaurant specializes in slow-smoked, fire-grilled meats, offering a varied menu that appeals to a wide array of palates. Guests can enjoy their meals in a lively dine-in setting, opt for pick-up, or choose from online ordering, catering, and delivery options. The venue also boasts a full bar featuring an impressive collection of bourbons, whiskeys, craft beers, and handcrafted cocktails, further enhancing the overall guest experience.

Smokey Bones prides itself on fostering a workplace culture that celebrates individuality and teamwork, making it a Certified Great Place to Work for two consecutive years. The company puts a strong emphasis on creating a supportive and inclusive environment where every team member feels valued and appreciated. With flexible scheduling, generous employee perks from day one, and numerous opportunities for career growth and personal development, Smokey Bones is dedicated to helping employees reach their fullest potential while maintaining a healthy work-life balance.

The position we are offering is an entry-level frontline role that is crucial to the daily operations and customer satisfaction at Smokey Bones. As a team member, you will play an essential part in ensuring the smooth flow of the dining experience for guests. Responsibilities include handling food orders via phone and POS systems, maintaining cleanliness through tasks like rolling silverware, cleaning and resetting tables, sweeping service areas, and managing waste disposal. Additionally, you will assist guests by answering their questions, fulfilling their requests, and addressing concerns promptly by escalating issues when necessary.

The ideal candidate will be a proactive and energetic individual with a strong attention to detail and excellent communication skills. You will work collaboratively with other team members to uphold Smokey Bones’ high standards of food sanitation, safety, and customer service. Physical stamina is also important as the role requires standing for prolonged periods, lifting and moving items up to 50 pounds, and operating in environments with varying temperatures.

This is more than just a job; it is an opportunity to be part of a vibrant team in a fast-paced, fun restaurant setting where your contributions directly impact the guest experience. Smokey Bones offers competitive pay along with daily cash tips, valuable scholarships for employees and immediate family members, and access to extensive discounts on various products and services. Employees also benefit from comprehensive health and wellness plans including preventive healthcare, dental, vision, accident, and critical illness coverage, as well as legal services and patient advocacy.

Joining Smokey Bones means becoming part of a company that is not only passionate about great food but also equally committed to its people. If you are someone who enjoys working in a team-oriented environment, values flexibility, and wants to grow your career in the hospitality industry, this role at Smokey Bones is an excellent place to start and thrive.

Job Requirements

  • Able to communicate (speak, read, and write) in English
  • Legal age in the state to serve alcohol
  • Authorized to work in the United States
  • Excellent customer service and people skills
  • In-depth knowledge of food sanitation and safety policies
  • Strong attention to detail
  • High energy levels
  • Ability to work in a team
  • Excellent verbal communication
  • Able to bend at the waist and lift items up to 50 lbs. to waist level
  • Able to move items up to 50 lbs. for distances of up to 25 feet
  • Able to remain standing and active for an 8-12 hour shift
  • Able to hear, understand and respond to employees' and guests' requests in a loud environment
  • Able to tolerate exposure to cold and hot temperatures (below 0 F and above 90 F) throughout the shift

Job Qualifications

  • Able to communicate (speak, read, and write) in English
  • Excellent customer service and people skills
  • In-depth knowledge of food sanitation and safety policies
  • Strong attention to detail
  • High energy levels
  • Ability to work in a team
  • Excellent verbal communication

Job Duties

  • Roll clean silverware for service as necessary
  • Remove dirty utensils, plates, and drinks from the table as necessary
  • Clean and reset tables after guests leave as necessary
  • Sweep service area, take out the trash, and fulfill any cleaning tasks necessary
  • Answer phones, take orders, and provide information to guests
  • Enter orders into POS system
  • Package orders efficiently and correctly
  • Complete all side work duties and prep as necessary
  • Able to assist guests from beginning to end of the dining experience
  • Able to escalate guest issues to management and resolve problems in a constructive way
  • Able to communicate well with other teammates to ensure all guest needs are met
  • Help with food running
  • Adhere to health and safety regulations in all kitchen and dining areas
  • Follow manager directions throughout a shift
  • Able to interact with guests and help with guest needs

Job Criteria

Experience

No experience required


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