Taco Bell Team Member-Service Champion

Diversified Restaurant Group (DRG) is a people-first company known for its commitment to fostering a supportive and inclusive work environment. Starting as a modest 30-unit Taco Bell operator in 2012, DRG has rapidly expanded into a multi-brand powerhouse with over 300 units across several states including California, Kansas, Missouri, Nevada, and Alaska. The company operates flagship Taco Bell restaurants along with Arby's locations, creating a diverse portfolio within the fast-food industry. With more than 9,000 team members, DRG thrives on community, growth, and maintaining a small-company feel despite its significant footprint.

The role of Team Member (Service Champion) is an integral part of DRG’s dynamic team culture. A Team Member at DRG embodies a positive, can-do attitude every single day and takes pride in delivering exceptional customer service. This role is perfectly suited for someone who enjoys engaging with people and contributing to a winning team environment. As a brand ambassador, the Team Member’s primary mission is to create lifelong connections with customers by providing quick and accurate food and beverage service while upholding stringent food safety standards. The position involves handling customer orders and payments with precision, maintaining cleanliness and safety standards, and adhering to company policies at all times. Team Members play a vital role in representing the company’s values and commitment to service excellence.

This position is classified as non-exempt, focusing heavily on providing frontline service and ensuring customer satisfaction. Team Members report directly to Shift Managers, Assistant General Managers, General Managers, and Area Coaches to help maintain smooth daily operations. DRG emphasizes leadership behaviors such as customer focus, energy for challenging tasks, ethical conduct, and active listening skills, which are essential for success in this role.

As a Team Member with DRG, you will benefit from various employee programs designed to support your personal and professional growth, including the DRG Cares Grant Program, Savings Marketplace discounts, Employee Assistance Program, live Mas Scholarship Program, education benefits like GED reimbursement and language education, plus innovative payroll options like DailyPay. Joining DRG means becoming part of a family that values respect, trust, and collaboration where every day is an opportunity to learn and thrive in the fast-paced restaurant industry.