
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $16.50
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) with Company Match
vacation
Paid holidays
Tuition Reimbursement
On-site Meal discounts
Employee discounts on technology, travel, food and fuel
Opportunities for growth and advancement
Job Description
TravelCenters of America (TA) is a leading network of travel centers across the United States dedicated to serving millions of professional truck drivers and motorists. Founded over 50 years ago, TA has become a trusted name providing essential services such as fuel, food, truck maintenance, and travel amenities. TA operates both travel centers and corporate headquarters located in Westlake, Ohio, positioning itself as a prominent player in the travel and trucking industry. The company prides itself on its passionate team focused on growth, expansion of its travel network, adoption of state-of-the-art technology, and commitment towards innovative alternative energy and sustainability initiatives. This philosophy underpins TA's dedication to not only meeting but exceeding customer expectations while fostering a work environment where every employee is valued and encouraged to contribute to the company's long-term success and growth opportunities.
As a Customer Service Representative at TravelCenters of America, you will play a vital role in ensuring a quality and efficient quick service restaurant experience. This role is instrumental in delivering friendly, accurate, and attentive service to all guests, supporting TA’s mission to "return every traveler to the road better than they came." The position requires a commitment to excellent customer service while working in a fast-paced environment where the ability to multitask is essential. You will be responsible for maintaining cleanliness, preparing and serving high-quality food, operating the point-of-sale (POS) system efficiently, and ensuring a safe and welcoming atmosphere for guests. This role offers a unique opportunity to grow within a dynamic organization that values team collaboration and offers a comprehensive benefits package. The pay range for this position is $15.00 to $16.50 per hour, with the exact rate depending on experience and job duties. TravelCenters of America emphasizes diversity, equity, and inclusion, ensuring all employees feel welcomed and supported. This is a great role for individuals excited about joining a team dedicated to outstanding service and career development in the travel and hospitality sector.
As a Customer Service Representative at TravelCenters of America, you will play a vital role in ensuring a quality and efficient quick service restaurant experience. This role is instrumental in delivering friendly, accurate, and attentive service to all guests, supporting TA’s mission to "return every traveler to the road better than they came." The position requires a commitment to excellent customer service while working in a fast-paced environment where the ability to multitask is essential. You will be responsible for maintaining cleanliness, preparing and serving high-quality food, operating the point-of-sale (POS) system efficiently, and ensuring a safe and welcoming atmosphere for guests. This role offers a unique opportunity to grow within a dynamic organization that values team collaboration and offers a comprehensive benefits package. The pay range for this position is $15.00 to $16.50 per hour, with the exact rate depending on experience and job duties. TravelCenters of America emphasizes diversity, equity, and inclusion, ensuring all employees feel welcomed and supported. This is a great role for individuals excited about joining a team dedicated to outstanding service and career development in the travel and hospitality sector.
Job Requirements
- High school diploma or equivalent preferred
- Previous experience in customer service or food service preferred
- Basic understanding of point-of-sale systems
- Ability to work flexible hours including nights, weekends, and holidays
- Strong interpersonal and communication skills
- Ability to stand and walk for extended periods
- Capability to occasionally lift up to 50 pounds
Job Qualifications
- A dedicated individual who works well with others and is excited to be part of our team
- Basic computer/POS knowledge preferred
- Previous foodservice experience a plus
- Good verbal communication skills
- Ability to work flexible hours including nights, weekends and some holidays
Job Duties
- Work in a fun, trusting environment focused on great customer service
- Serve each customer courteously, quickly and efficiently with a sincere, positive, pleasant and enthusiastic attitude
- Provide great tasting / quality food, and a clean restaurant environment for all guests
- Process transactions of customers on a point-of-sale (POS) register
- Prioritize your work according to the kitchen and dining guest needs
- Maintain equipment per operating standards
- Follow proper safety procedures when handling and/or preparing food
- Establish strong communication and rapport with leaders and co-workers
- Perform other job-related duties as assigned
Job Criteria
Experience
No experience required
Job Location
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