Table Games Floor Supervisor, Southland Casino

Delaware North Gaming is a prominent leader in the hospitality and gaming industry, operating numerous casinos and entertainment venues across the United States and globally. As part of the Delaware North family, Southland Casino Hotel in West Memphis, Arkansas, represents a premier gaming and hospitality destination featuring over 2200 slot machines, a variety of table games including live blackjack, craps, and roulette, simulcast wagering, and an expansive sportsbook. The venue also boasts a new hotel with 300 luxurious rooms and suites, catering to both leisure and business travelers. The casino's strategic location near downtown Memphis, Tennessee, allows it to attract a diverse clientele seeking exciting entertainment and exceptional guest experiences. Delaware North's parent company is a family-owned business with over 100 years of operational excellence, emphasizing a commitment to people, community, and delivering memorable experiences in world-class settings.

The Table Games Floor Supervisor position at Southland Casino offers a full-time employment opportunity with a competitive hourly wage of $30.00. This role is integral to maintaining the smooth, professional, and courteous operations of the table games floor. As a Floor Supervisor, the individual will assume a leadership role, overseeing daily gaming operations and supervising the team members working at various table games. The role requires ensuring the integrity of games through vigilant observation and adherence to regulatory procedures, decision-making on gameplay according to established rules, and resolving customer concerns to uphold high service standards.

This position is designed for candidates with significant supervisory experience in the gaming industry, possessing thorough knowledge of all games offered at Southland Casino. The Floor Supervisor needs to exhibit exceptional customer service skills, acting as a coach and mentor to fellow team members to enhance their skills and provide consistent, outstanding service to guests. Flexibility in scheduling is essential, as the role includes shifts during days, evenings, and weekends, with potential overtime. Candidates must be at least 21 years old, eligible to obtain and maintain a state gaming license, and capable of performing physical duties such as sitting and standing for extended periods and lifting up to 40 pounds.

Emphasizing career growth and work-life balance, Delaware North provides a comprehensive benefits package supporting personal and professional well-being. This includes weekly pay, training and development opportunities, employee discounts, and flexible work schedules. Eligible employees may access health, dental, and vision insurance, a 401(k) plan with company match, paid vacation and holidays, parental leave, tuition reimbursement, and an employee assistance program. Delaware North fosters an inclusive, equal-opportunity work environment, embracing diversity across race, color, religion, gender identity, and other legally protected categories.

Overall, the Table Games Floor Supervisor at Southland Casino is a key leadership role that combines operational oversight with team development and a dedication to creating exceptional player experiences in a dynamic gaming environment. This role offers career advancement within a globally respected company, excellent benefits, and the chance to be part of a respected legacy in hospitality and entertainment.