Table Games Floor Supervisor (Horseshoe Bossier)

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Rotating Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

flexible scheduling

Career development opportunities

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for creating unforgettable experiences for millions of guests each year. With a rich legacy dating back decades, Caesars operates a diverse portfolio of properties, including casinos, resorts, and entertainment venues across the United States and internationally. The company is dedicated to innovation, excellence, and providing world-class service, which has made it a trusted name in luxury entertainment and hospitality worldwide. Caesars is committed to fostering a welcoming and inclusive environment for both its employees and guests, highlighted by its mission, vision, and values that inspire all team members to deliver exceptional experiences with integrity and passion.

The Table Games Floor Supervisor role at Caesars Entertainment is a pivotal position responsible for overseeing the efficient and compliant operation of table games within the casino. This supervisory role involves ensuring adherence to company policies, gaming regulatory requirements, and protecting casino assets. Supervisors are charged with training and mentoring table games personnel and fostering a positive and respectful working environment that upholds the company's high standards of service and integrity. The position offers a $2,500 sign-on bonus, signifying Caesars' commitment to attracting top talent. The Floor Supervisor works closely with dealers, monitors gaming activities, resolves disputes, and supports the guest experience by creating a fun and engaging casino atmosphere. This role also demands a thorough understanding of multiple pit games, strong leadership skills, and the ability to communicate effectively with both team members and casino patrons.

Working as a Table Games Floor Supervisor at Caesars means being part of a dynamic team that values collaboration and dedication to service excellence. This position requires flexibility to work varying shifts and days, given the 24/7 nature of casino operations. The supervisor also handles administrative duties such as ordering fills, managing table inventory, and ensuring accurate records relating to gaming credits and customer accounts. It requires someone with strong problem-solving abilities, a thorough understanding of gaming operations, and the capacity to uphold the company’s social responsibility principles through respectful and ethical workplace conduct. Caesars Entertainment is committed to providing opportunities for career growth and development within its expanding network of properties, making this an excellent role for individuals seeking to advance their careers in the gaming and hospitality sectors.

Job Requirements

Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification
Basic knowledge of a Casino Credit system preferred
Previous experience in a leadership position preferred
Game knowledge/experience of at least two Pit Games required
Must possess good communication and customer service skills
Must be willing to work any day of the week and any shift
Must be able to read, write, speak, and understand English
Must be able to stand, stoop, bend, and lie on back to work inside the confines of a slot machine cabinet for long periods
Required to use hands to finger, handle, or feel objects, tools, or controls
Must be able to lift and move up to 10 pounds
Vision abilities required include distance vision, peripheral vision, and depth perception
Must present a well-groomed appearance
Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust
Must be able to get along with co-workers and work as a team
Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property

Job Qualifications

High school diploma or equivalent preferred
Previous casino experience preferred
Proven leadership skills
Strong knowledge of table games and casino operations
Excellent interpersonal and communication skills
Ability to handle disputes and resolve conflicts professionally
Ability to manage and train personnel effectively
Detail-oriented and capable of multitasking in a fast-paced environment

Job Duties

Safeguard casino assets
Implement and ensure compliance with company policies, procedures, and gaming regulatory requirements
Supervise the operation of an assigned number of tables and dealers
Train and ensure equitable treatment of Table Games personnel
Ensure fills and credits are handled according to policy
Promote outstanding guest relations
Assist in answering questions or resolving disputes
Create an atmosphere of fun for all casino guests
Encourage mutual respect, dignity, and integrity among associates by setting a positive example
Instill an atmosphere that encourages associates to share ideas, discuss concerns, and resolve disputes
Retain associates through personal involvement in training and development
Support and maintain Horseshoe courtesy guidelines
Perform other duties as assigned
Directly supervise an assigned number of dealers
Manage orders for fills and credits slips, key control, markers, customer balance records, table inventory forms, and complimentary rooms, food, and beverage
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Write reports, business correspondence, and procedure manuals
Present information effectively and respond to questions from managers, clients, customers, and the public
Solve practical problems and deal with various concrete variables in situations with limited standardization
Interpret instructions furnished in written, oral, diagram, or schedule form
Work varying schedules to reflect business needs
Obtain appropriate work authorization per gaming regulations