Systems Engineer

CAI, or Computer Aid, Inc., is a distinguished global services firm with over 9,000 associates worldwide and generates more than $1.3 billion in annual revenue. Established with over 40 years of excellence, CAI unites talent and technology to empower its clients, colleagues, and communities. As a privately held company, CAI has the freedom and focus to prioritize what is right and necessary, enabling it to deliver tailor-made solutions that create lasting impact for both public and commercial sectors. The company's commitment to innovation includes being a pioneer in integrating neurodiversity within enterprise environments, reflecting its dedication to inclusivity and diverse talent cultivation.

This opening is for a full-time, onsite Systems Engineer position at CAI, offering a salary range between $85,000 and $95,000. The role focuses on owning and enhancing server and platform operations across both on-premises infrastructure and Microsoft Azure cloud environments. The Systems Engineer will play a critical role in improving system reliability by standardizing builds, automating processes, enforcing disciplined patching schedules, and ensuring dependable backup mechanisms. Beyond day-to-day server maintenance, this role will be essential in driving initiatives that reduce repeat incidents, optimize vulnerability remediation performance, and strengthen disaster recovery readiness.

The position requires hands-on expertise in managing Windows Server platforms and involves responsibilities such as provisioning, configuration, lifecycle management, and robust backup and recovery procedures. The successful candidate will support core IT services including Active Directory, DNS, DHCP, and Group Policy operations while maintaining compliance with security standards. Additionally, this role includes virtualization platform support like VMware, capacity management, and performance troubleshooting. Expertise with Microsoft 365 administrative support, enterprise voice systems, and VoIP incident management is highly valued.

Candidates for this role will use their strong PowerShell scripting skills alongside other automation tools to reduce manual interventions and improve operational efficiency. Responsibilities also include writing and maintaining runbooks, build standards, and technical documentation, as well as participating in incident response and root cause analysis to foster continuous improvement. The Systems Engineer will also be part of an on-call rotation, responding to after-hours incidents with professionalism and technical aptitude.

This role demands a seasoned professional with at least four years of experience in enterprise Windows Server environments, combined with a proven record in patch management, backup and restore operations, and virtualization management. Working knowledge of Azure and Microsoft 365, including Exchange and SharePoint, is indispensable, as is experience with network services and security aligned with industry standards such as NIST or HIPAA.

CAI offers a competitive benefits package that includes medical, dental, and vision insurance, 401(k) retirement plans, paid time off, and sick leave, ensuring employees are supported in and outside of work. CAI is committed to a workplace free from discrimination and harassment, providing equal employment opportunities based on merit and valid job qualifications. This is an excellent opportunity for an experienced Systems Engineer seeking to join a dynamic, inclusive, and forward-thinking IT team with a reputable global company.