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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,700.00 - $102,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Sheraton New Orleans Hotel is a renowned hospitality establishment located in the heart of New Orleans, Louisiana, at 500 Canal Street. Known for its commitment to luxury, comfort, and exceptional guest experiences, Sheraton New Orleans serves both business and leisure travelers with top-tier accommodations and services. As part of the Marriott International portfolio, the hotel upholds strict standards for quality and guest satisfaction, featuring state-of-the-art amenities, elegant meeting spaces, and a prime location close to iconic city attractions. The Sheraton brand is synonymous with hospitality, innovation, and customer care, creating an inviting atmosphere for visitors from around the world.
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Job Requirements
- technical, trade, or vocational school degree
- minimum of 2 years related work experience
- no supervisory experience needed
- ability to troubleshoot and repair computer hardware and software
- familiarity with LAN, WAN, and internet network systems
- capability to train users on system security and usage
- strong communication skills
- ability to lift up to 50 pounds
- capacity to stand or sit for prolonged periods
- willingness to comply with company policies and procedures
Job Qualifications
- technical, trade, or vocational school degree
- at least 2 years of related work experience
- strong problem-solving skills
- excellent communication and interpersonal abilities
- knowledge of computer networks, hardware, and software
- ability to train and instruct users
- familiarity with network security measures
- capacity to manage IT equipment installations and maintenance
- ability to maintain inventory and manage disk space
- understanding of backup and disaster recovery protocols
- adherence to company policies and confidentiality
- team player with positive attitude
- capable of handling physical job demands
Job Duties
- install, configure, manage, maintain, test, evaluate, and repair computer networks and workstations
- support server systems, hardware, and software
- manage user accounts and computer/telephone rooms
- train and instruct users on proper use and security of systems
- troubleshoot, repair, and resolve technical problems related to hardware, software, LAN, WAN, and internet
- respond to program error messages and provide network communications support
- analyze, recommend, and implement process improvements
- plan and coordinate IT equipment installations, moves, additions, changes, and system enhancements
- plan, coordinate, and implement network security measures
- provide end-user support for all applications
- plan and manage disk space for the entire network
- maintain accurate inventory of technological devices
- ensure backup tapes are securely locked
- follow company policies and procedures
- address guest service needs and assist employees
- communicate professionally and answer telephones appropriately
- serve as role model for Guarantee of Fair Treatment/Open Door Policy
- develop and maintain positive working relationships
- ensure adherence to quality standards
- identify and implement ways to increase efficiency, productivity, safety, and cost savings
- move and lift objects up to 50 pounds
- stand, sit, or walk for extended periods
- perform other reasonable job duties as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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