Systems Analyst

Sheraton New Orleans Hotel is a renowned hospitality establishment located in the heart of New Orleans, Louisiana, at 500 Canal Street. Known for its commitment to luxury, comfort, and exceptional guest experiences, Sheraton New Orleans serves both business and leisure travelers with top-tier accommodations and services. As part of the Marriott International portfolio, the hotel upholds strict standards for quality and guest satisfaction, featuring state-of-the-art amenities, elegant meeting spaces, and a prime location close to iconic city attractions. The Sheraton brand is synonymous with hospitality, innovation, and customer care, creating an inviting atmosphere for visitors from around the world.

The role of a full-time Information Technology Technician at Sheraton New Orleans Hotel offers an exciting opportunity to be an integral part of this dynamic and service-oriented environment. This position is situated within the Information Technology department and is designated as non-management, emphasizing hands-on technical expertise and support. The IT Technician is responsible for the installation, configuration, maintenance, and repair of computer networks, workstations, servers, and supporting hardware and software across the hotel's systems. This role demands a high level of technical competency in network communication, troubleshooting, and problem resolution to ensure seamless operation of IT infrastructure that supports hotel operations.

In this position, the technician will also be tasked with training and instructing users on proper system use and security measures, reflecting the hotel's emphasis on data protection and operational integrity. Responding promptly to program error messages and providing technical guidance are key responsibilities, alongside collaborating with vendors or external technicians for major issues. This role involves proactive analysis and implementation of process improvements to enhance overall efficiency and security of IT systems.

Additional duties include planning and coordinating IT equipment installations, relocations, upgrades, and security protocols. Maintaining a comprehensive inventory of all technological devices and managing network disk space are also critical components of this job. The technician must ensure that all backup tapes are securely stored, adhering to disaster recovery protocols. Beyond technical tasks, the role requires clear and professional communication skills when addressing guest service needs, assisting coworkers, and following company policies and procedures diligently. The IT Technician acts as the initial point of contact for the Guarantee of Fair Treatment/Open Door Policy process, fostering positive internal relations and supporting the hotel's team environment.

Physical demands of the job may include lifting or moving objects weighing up to 50 pounds, standing or sitting for extended periods, and navigating stairs or ramps as part of daily tasks. The position highlights a blend of technical skill, physical capability, and interpersonal communication, making it suitable for individuals who thrive in fast-paced, guest-centered environments. Preferred qualifications include a technical, trade, or vocational school degree with a minimum of two years of related work experience. While no supervisory experience or specific certifications are required, the role offers valuable hands-on experience in a prestigious hotel setting, focusing on IT support and operations crucial to hospitality success.