Systems Administrator IV, Health Systems (Epic Tapestry, Referrals)

The hiring establishment for this position is a leading healthcare organization dedicated to improving patient care outcomes through innovative technology and clinical solutions. This company specializes in integrating advanced electronic health record (EHR) systems and applications to support clinical care and patient engagement. Recognized for its commitment to excellence and a forward-thinking approach to healthcare IT, the organization continually seeks talented professionals who are passionate about leveraging technology to optimize healthcare services. Their work environment is collaborative, dynamic, and focused on continuous improvement, underpinned by a dedication to patient safety and quality care. This position is designated as a flexible role, requiring the selected candidate to report to the assigned office in Greensboro, NC three days per week, striking a balance between remote and onsite work to maintain effective team collaboration and hands-on support.

The role in question is for a System Administrator IV, Health Systems (Epic Tapestry, Referrals) within the Clinical Care and Patient Engagement Technologies organization. This senior-level position is pivotal in providing expert-level support and oversight for Epic clinical applications, specifically focusing on the Tapestry and Referrals modules. The System Administrator IV is responsible for the comprehensive management of these Epic systems, encompassing everything from initial system analysis and design to implementation, configuration, optimization, and ongoing support. This position evaluates complex clinical and operational requirements, translating them into reliable, scalable Epic solutions that meet organizational objectives, adhere to Epic best practices, comply with regulatory standards, and follow industry norms.

In this role, the individual will leverage advanced technical knowledge and workflow design expertise to lead large-scale projects, including system implementations, upgrades, and continuous optimization efforts. They will act as a critical liaison between various stakeholders such as clinical leaders, business units, vendors, and IT teams to ensure the Epic environment remains stable, scalable, and high-performing over time. Beyond technical responsibilities, the System Administrator IV provides strategic guidance and mentorship, supporting the system administration team in supervisory capacities as needed.

Key responsibilities include detailed investigation and documentation of future-state operational specifications, analyzing application capabilities, workflows, data collection, and reporting functions. This role is integral in prioritizing and implementing system changes requested by end users, serving as the bridge between end-user needs and Epic implementation teams, and ensuring the consistent improvement of system functionality, efficiency, and the user experience. Additionally, the position requires collaboration on the development of internal procedures associated with Epic applications, thorough testing of new releases, and oversight of production support activities. The job demands deep knowledge of clinical or IT systems to support safe, high-quality patient care through effective use of electronic health records.

Overall, this position offers a unique opportunity for a seasoned IT professional with expertise in Epic systems and healthcare technology to influence the delivery of cutting-edge clinical solutions while fostering a culture of continuous learning, teamwork, and excellence within a supportive and innovative healthcare organization.