Systems Administrator III, Health Systems (Epic MyChart)

The hiring organization is a prominent healthcare facility located in Greensboro, NC, dedicated to providing advanced medical services and innovative health solutions. As a fully onsite position, this opportunity offers candidates the chance to contribute directly within the organization's facility, fostering close collaboration and seamless communication among cross-functional teams. Operating within a dynamic clinical care landscape, the organization emphasizes delivering high-quality patient care, leveraging state-of-the-art technology and systems to support healthcare providers and patients alike. The organization's commitment to integrating cutting-edge IT solutions into their healthcare services positions it as a leader in clinical and patient engagement technology in the region.

The role of System Administrator III, Health Systems (Epic MyChart) is pivotal within the Clinical Care and Patient Engagement Technologies department. This senior-level position requires a subject matter expert skilled in the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. The professional in this role works to translate complex clinical and business requirements into scalable, efficient technology solutions that align with the organization's goals, Epic best practices, regulatory mandates, and industry standards.

The System Administrator III will lead large-scale projects, system implementations, upgrades, and optimization initiatives. Responsibilities include identifying opportunities for system functionality improvements, operational efficiency enhancements, and better end-user experiences. The role involves supporting all phases of the application lifecycle, from requirements gathering and design to build, testing, implementation, training, optimization, and production support. Collaboration is key, working alongside clinical leaders, business stakeholders, vendors, and IT teams to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions.

Candidates for this role will engage in in-depth investigation and precise documentation of future-state operational specifications and application functionality. The position demands analysis of workflows, data collection, report details, and clinical or technical issues related to Epic software, as well as the development and documentation of internal procedures. Challenges include analyzing clinical and business operations, investigating user preferences, prioritizing and implementing system changes and updates, and serving as a liaison between end-users, third-party vendors, and Epic implementation staff.

This System Administrator III role requires a comprehensive understanding of both clinical systems and IT environments to support the delivery of safe, high-quality care. The incumbent will have the opportunity to contribute significantly to system build, testing, validation, and operational support, ensuring the organization's technological infrastructure meets evolving healthcare demands while maintaining compliance and security. This position is essential for maintaining the organization's competitive edge in healthcare technology and enhancing patient engagement through Epic MyChart platform management.