System Patient Services Director

Collingswood, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

employee wellness initiatives

Job Description

Aramark Healthcare+ is a division of Aramark, a global leader in food, facilities, and uniform services serving millions of guests every day across 15 countries. Rooted in service and united by a strong sense of purpose, Aramark is committed to delivering innovative dining solutions and exceptional services in various sectors, including healthcare. The company's mission focuses on doing great things for employees, partners, communities, and the environment, fostering an inclusive workplace where diversity is celebrated and equal employment opportunities are provided to all individuals regardless of race, color, religion, gender, or other protected characteristics. Aramark’s healthcare division specializes in providing tailored nutrition and patient dining services designed to meet the unique needs of healthcare environments. This focus helps to support patient recovery, improve satisfaction scores, and ensure compliance with rigorous nutritional and health standards mandated by government regulations.

The position of System Patient Services Director for Jefferson Health System offers a dynamic leadership opportunity within Aramark Healthcare+. As a System Patient Services Director, you will be responsible for developing and executing comprehensive dining strategies that cater specifically to patient and customer preferences while ensuring high standards of food quality and nutrition. This role involves technical expertise in interpreting government-mandated healthcare nutritional requirements and transforming these into effective, healthy menu plans. You will lead a large team comprising Patient Services Managers and Supervisors, overseeing the patient feeding process and quality assurance to drive excellent patient satisfaction and maintain strong relationships with nursing staff across multiple healthcare sites. Moreover, your role will include actively interacting with clients and stakeholders to present strategies and ensure alignment with overall healthcare service goals. This leadership position requires a strategic mindset, strong operational skills, and the ability to manage complex, multi-site healthcare foodservice operations while maintaining budget controls and improving patient outcomes through nutrition. If you are passionate about elevating patient service experiences in a healthcare setting and have the experience managing large teams in food service within acute care environments, this role provides a rewarding platform for professional growth and the chance to make a positive impact on patient health and satisfaction in a respected healthcare system.

Job Requirements

3-5 years of food service management experience within a large acute care hospital
Bachelor’s degree or equivalent experience
Healthcare food service experience required
Must be a self starter with the ability to work with minimal supervision
Experience managing, motivating and engaging a large workforce
Proficiency with Microsoft Office programs required
Excellent interpersonal, customer service and organizational skills required

Job Qualifications

Bachelor's degree or equivalent experience
Requires 3-5 years of food service management experience within a large acute care hospital
Healthcare food service experience required
Multi-site experience is a plus
Must be a self starter with the ability to work with minimal supervision
Experience managing, motivating and engaging a large workforce
Proficiency with Microsoft Office programs required
Excellent interpersonal, customer services and organizational skills required
A college education in Nutrition or Dietetics preferred
SERV Safe Certification is a plus

Job Duties

Participate in planning and executing consistent nutrition and patient communications and strategies and serve as a nutrition/patient resource across a multi-site component or highly complex healthcare facility
Create and manage a network of thought leaders to support nutrition issues and strategies across the component
Manage and control resources and materials to ensure quality, adequacy of supply, and cost control within budgetary guidelines
Direct patient food service activities, complying with established standards including the patient feeding program and delivery of trays to patient units
Lead patient service managers, supervisors and staff to ensure meals are properly prepared and delivered to patients
Own the 'Adopt a Floor' program and ensure rounding is conducted on patients/departments
Oversee the diet office and the service ambassador program
Record safety and sanitation compliance