SYGMA - Warehouse Director

San Antonio, TX, USA|Onsite

Job Overview

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Life insurance

Employee assistance program

Disability insurance

Job Description

The hiring establishment is a leading distribution and logistics company specializing in warehouse and distribution operations. The company is committed to maintaining high standards of safety, efficiency, and optimal utilization of facilities, equipment, and personnel. Employees work to ensure that the work environment is safe, sanitary, and complies with all federal, state, and company regulations. The company operates within designated financial and productivity guidelines to maximize operational success. The organization values responsible, accountable, and effective leadership and strives to recruit, develop, and retain outstanding talent to support its mission and operational goals.

This role is a Warehouse Operations Manager position that involves directing all warehouse and distribution activities. The manager is responsible for overseeing safe practices, hiring and training staff, maintaining compliance with safety and quality programs, and managing all aspects of warehouse operations including receiving, slotting, and shipping products. The position requires a hands-on leader who fosters a cooperative work environment and promotes continuous improvement in efficiency and productivity. The candidate will collaborate with multiple departments such as Transportation, HR, and Administration to ensure the smooth flow of products and effective communication.

As Warehouse Operations Manager, the individual will lead and be responsible for the development and accountability of the warehouse management team and associates. The role includes overseeing sanitation programs, maintaining knowledge of company policies and safety regulations, and supporting food safety and quality control initiatives according to industry best practices. The candidate will work closely with warehouse standards and systems teams to minimize shrinkage and optimize warehouse management system (WMS) usage.

The ideal candidate must have proven experience in warehouse or distribution management with a strong understanding of labor management systems and effective labor relations skills. The role demands excellent communication skills for interaction at all organizational levels and requires the ability to plan, organize, and manage multiple projects effectively in a fast-paced, multi-tasking environment. This full-time position may require shift work, including days, nights, weekends, and some holidays, along with occasional travel to support business needs at regional distribution centers (RDCs) and affiliated locations.

This Warehouse Operations Manager role represents an opportunity for a proactive leader to significantly impact warehouse operations, safety protocols, staffing quality, and operational excellence, contributing directly to the company’s supply chain success and customer satisfaction. The position balances leadership responsibilities with operational oversight, making it a pivotal role for sustaining and improving warehouse performance.

Job Requirements

High school diploma or General Education Degree (GED)
Bachelor’s Degree related to operations systems, business management or related field is preferred
Food service knowledge preferred
A minimum of 10 years verifiable experience in various management/leadership roles in a distribution related industry or equivalent combination of education and experience
Must have working knowledge of warehouse management systems to include inbound, outbound and inventory management processes
Conceptual understanding of labor management systems for operations is required
Experience in labor relations relative to effective management of operations associates is required

Job Qualifications

Must be at least 18 years of age
Must have excellent written and verbal communication skills between associates, peers, and senior management
Must have ability to plan and organize work and time, analyze and disseminate numerical data, follow policies and procedures, possess basic math skills, and identify and solve problems
Must have basic knowledge of Microsoft suite (Word, Excel, PowerPoint and Outlook)
Must have ability to handle departmental issues, mitigate differences, and support direct reports
Must have demonstrated ability to plan and organize work and time, follow policies and procedures, identify and solve problems
Must have ability to foster a cooperative work environment with business partners and collaborate with multiple teams at multiple levels within the organization to achieve Company objectives
Must have ability to plan, develop and coordinate multiple projects
Must be able to effectively perform in a multi-tasking environment with frequent interruptions
Must be able to effectively manage confidential information
Must pass a physical assessment test
Certification on material handling equipment is required, or the ability to become certified

Job Duties

Oversee, observe and enforce all safety rules in an effort to eliminate accidents and injuries
Oversee, hire, train, develop, evaluate and ensure accountability of the warehouse management team and the warehouse associates
Serve as the role model of responsible, accountable and effective leadership for operations
Maintain a work environment that recruits, retains and supports all operations personnel
Execute processes for the selection, development, motivation and evaluation of staff
Maintain knowledge and effectively administer all Company policies and procedures including training, communication, interviewing, associate discipline and termination
Initiate and maintain sanitation program for responsible areas
Maintain updated knowledge of Company safety program and OSHA regulations and adherence
Maintain working knowledge of all warehouse related systems and processes
Maintain general knowledge of refrigeration systems
Collaborate with all RDC departments (Transportation, HR, Administration) and the opcos to achieve most efficient product flow and to continuously drive best cost and service
Responsible for proper receiving, slotting and shipping of products and the relationship to accuracy and product quality, as well as productivity
Work effectively with the Senior Manager, Warehouse Standards, Systems and Engineering to minimize warehouse shrink and to maximize productivity with WMS configuration and execution
Foster an environment that encourages associate involvement, commit to quality of work for self and others, and provide leadership for mutual benefit to Company, associates and customers
Ensure that all required associate records, evaluations, and related documentation are maintained in a timely, consistent, and accurate manner as well as ensuring the operations management team is fully trained and effective in these processes
Responsible for ensuring the appearance, maintenance and security of the warehouse and equipment are ongoing
Support the safety effort by working with the safety department to resolve safety issues
Send/receive positive communications to responsible associates
Communicate and reinforce policies and procedures (Coaching Maximizing Performance Program, Preferred Work Methods, and Best Business Practices) to ensure associates are trained in safety, job knowledge, and attainment of performance standards
Maintain effective working relationship between assigned management of all respective operations departments
Act as a problem solver for associate relations issues and department needs
Understand and comply with all applicable company policies (i.e. attendance, Code of Business Conduct & Ethics, Associate Handbook, etc.)
Understand and ensure compliance with all applicable State/Federal laws, regulations and policies (i.e. OSHA, HACCP, BRC, etc.)
Supports food safety policies, standard operating procedures, and prerequisite food safety control programs that meet legal and quality requirements and industry best practices as defined in our Food Safety Commitment documentation
Accept additional responsibilities or special projects as requested