Switchboard Receptionist CSU

CMHA-CEI, or Community Mental Health Authority of Clinton, Eaton, and Ingham Counties, is a Michigan Certified Bronze Level Veteran Friendly Employer, demonstrating a strong commitment to supporting veterans, active military service members, and their families within the community. As a key public health organization, CMHA-CEI provides mental health and community support services designed to improve the quality of life and wellness of individuals and families in the region. The organization fosters an inclusive and compassionate workplace where diversity, respect, and equality of opportunity are cornerstones of its operational philosophy. This initiative offers a stable and supportive work environment dedicated to the betterment of community health through comprehensive service delivery and proactive engagement with clients and stakeholders.

The current opportunity is for a skilled and personable Switchboard Operator based at the Crisis Care Unit located at 2900 Stabler Street, Lansing, MI. This full-time position operates Monday through Friday from 3:00 PM to 11:00 PM. The salary range for this vital role begins at $16.98 per hour, with the potential for annual increases up to $20.54 per hour, reflecting the organization's commitment to rewarding dedication and performance. Reporting under the supervision of the Property and Facilities Manager within the General Administration department, the Switchboard Operator plays an essential role in ensuring smooth and efficient communication across the agency.

The role of a Switchboard Operator at CMHA-CEI is multifaceted, involving reception, communication, and administrative support. The primary responsibility is to operate the central switchboard, efficiently receiving and directing incoming calls to the appropriate office, program, or personnel. This function is critical for maintaining the organization's connectivity and responsiveness to community needs and inquiries. Beyond telephone duties, the position also includes greeting walk-in visitors and clients, providing them with routine information, and directing them to the proper resources or services based on their needs. This frontline interaction requires excellent interpersonal skills, a calm and courteous demeanor, and the ability to handle diverse and sometimes challenging situations with professionalism.

The Switchboard Operator at CMHA-CEI is expected to embody the organization's mission and values by carrying out all activities in alignment with CMHA-CEI's policies and procedures. This mandate ensures consistent quality and reliability in service delivery, fostering trust and confidence among clients and colleagues alike. The role requires someone who excels in communication, both verbal and written, and who can manage multiple interruptions while maintaining a pleasant and professional attitude. Experience in clerical support and customer interactions is essential to effectively manage the daily tasks associated with this position. Furthermore, candidates must be able to meet conditional employment requirements, including passing a Michigan State Police Clearance check and a pre-employment 5-panel drug screen. This ensures a safe and secure environment for both employees and the community members served by CMHA-CEI.

This position is ideal for individuals seeking a meaningful career in a public health setting that values veteran-friendly policies and fosters a collaborative and inclusive workplace culture. The role offers an engaging work schedule and competitive pay with opportunities for professional growth. CMHA-CEI’s commitment to being a Drug Free Workplace and an Equal Opportunity Employer further reflects its dedication to ethical employment practices and employee well-being.