Switchboard Receptionist CSU

The Community Mental Health Authority of Clinton, Eaton, and Ingham Counties (CMHA-CEI) is a respected organization dedicated to providing comprehensive mental health services to residents in its service area. Committed to excellence and care, CMHA-CEI offers a range of programs aimed at supporting individuals experiencing mental health challenges and ensuring they receive the assistance they need. Known for its inclusive and supportive work environment, CMHA-CEI values diversity and equal opportunity employment, fostering a culture where all employees are encouraged to contribute to the mission of improving community mental health and well-being.

This employment opportunity is for the position of Central Switchboard Operator within the Crisis Care Unit located at 2900 Stabler Street, Lansing, MI. The position is part-time with scheduled hours from Monday through Friday, 3:00 PM to 11:00 PM, providing a consistent evening shift for candidates looking to contribute during these hours. The hourly wage offers a competitive rate starting from $16.98 up to $18.53, with potential annual increases that can elevate the wage to $20.54, reflecting the organization's dedication to rewarding experience and commitment.

As a Central Switchboard Operator, the successful candidate will operate under the supervision of the Property and Facilities Manager, delivering key communication support to the Crisis Care Unit and other program offices. This role involves managing incoming calls on a central switchboard, directing calls efficiently to the appropriate program or personnel, and providing courteous and professional reception to walk-in visitors and clients. The operator will also provide routine information and guide visitors to appropriate services when needed.

This position requires excellent communication skills, a pleasant speaking voice, and the ability to manage difficult situations and frequent interruptions with professionalism. The switchboard operator will play a vital role in facilitating the smooth operation of the program unit, ensuring all activities align with the values and policies of CMHA-CEI. The role demands individuals who can handle multiple tasks simultaneously while maintaining a positive demeanor and integrity in all interactions.

Importantly, employment in this role is subject to certain conditions including a Michigan State Police clearance check and the ability to pass a pre-employment 5-panel drug screen. CMHA-CEI emphasizes its commitment to maintaining a safe and drug-free workplace for all employees.

Applicants interested in this position must submit a formal employment application, as resumes alone are not accepted. Through its strong stance on diversity and equal opportunity, CMHA-CEI encourages people of all backgrounds to apply and join a workplace that values respect, inclusion, and professional growth. This role offers an ideal opportunity for individuals seeking to contribute to mental health services while developing skills in client relations and administrative support within a respected public service organization.