Switchboard PT

Bass Pro Shops is a renowned retail company specializing in outdoor recreation merchandise, including fishing, hunting, camping gear, and apparel. Established as a leader in its industry, Bass Pro Shops is dedicated to providing a world-class shopping experience with exceptional customer service. The company has built a strong reputation for its commitment to quality products, engaging store layouts, and a knowledgeable staff that fosters an inviting and resourceful environment. With stores across North America, Bass Pro Shops continues to grow and innovate, attracting outdoor enthusiasts of all levels.

The Switchboard Operator / Receptionist role at Bass Pro Shops is an integral position within the customer service framework of the store. This role demands a friendly, professional, and proactive individual who can efficiently manage all functions at the reception desk and switchboard. The primary responsibilities include managing incoming calls, addressing customer and associate inquiries, and offering support in coordinating appointments for management. In addition to handling telecommunication tasks, the position involves clerical duties such as filing, copying, and maintaining bulletin boards to keep associates informed about schedules and events. The Switchboard Operator / Receptionist must maintain an up-to-date awareness of store layouts, product knowledge, and ongoing promotions, ensuring that all customers receive attentive and informed assistance. This position requires the ability to remain stationary for extended periods, communicate effectively with a range of individuals, and manage physical tasks such as moving supplies when necessary.

Bass Pro Shops encourages a culture of respect and equal opportunity, welcoming applicants irrespective of race, color, creed, religion, gender identity, age, disability status, veteran status, or other legally protected characteristics. The company offers part-time positions with a comprehensive benefits package including dental and vision insurance, voluntary benefits, 401k retirement savings plans, paid holidays, and paid vacation. Additional perks include employee discounts on retail merchandise, restaurants, resorts, and conservation attractions, making this a rewarding opportunity for candidates passionate about customer service in a vibrant retail setting.