Switchboard Operator-Receptionist

ServiceSource is a reputable nonprofit organization dedicated to supporting Veterans and individuals with disabilities by providing outstanding service and empowering communities. Operating within the AbilityOne program, ServiceSource prioritizes hiring persons with significant disabilities, fostering an inclusive work environment that embraces innovation and change. As a prominent nonprofit agency, ServiceSource is committed to delivering exceptional customer care while promoting the professional growth of its employees. With a team of talented individuals who are passionate about making a difference, ServiceSource continuously strengthens communities by offering meaningful employment opportunities and championing diversity and inclusion.

The role of Switchboard Operator-Receptionist at ServiceSource is a pivotal position responsible for ensuring seamless communication and excellent customer service within the organization. This position requires a high level of knowledge in office systems and procedures, as well as the ability to perform multiple clerical duties such as answering telephones, operating computers, typing, and data entry or processing. Employees in this role serve as the first point of contact by managing multiple phone lines, transferring calls, and using the public address system effectively. They also maintain confidentiality by safeguarding sensitive patient record information, adhering strictly to privacy standards such as HIPAA.

Switchboard Operators at ServiceSource play a critical role in safeguarding the hospital community by following fire, safety, bomb threat protocols, and security regulations specific to their assigned areas. They contribute directly to the day-to-day operations of the organization by operating essential office machines like photocopiers, scanners, fax machines, and voicemail systems. Furthermore, individuals in this role are expected to be well organized, detail-oriented, and capable of carrying out tasks with high accuracy.

This position involves physical tasks such as standing, walking, sitting, reaching, talking, and hearing on a regular basis, with occasional requirements to lift and move items weighing up to 50 pounds. The work environment is typically moderate in noise and supports employees with reasonable accommodations as necessary. ServiceSource encourages applicants to bring their unique abilities to this essential role, which offers a supportive environment to promote professional development and personal satisfaction in contributing to the organization's mission.

ServiceSource is an equal employment opportunity employer dedicated to making employment decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected classes. This role offers an opportunity to join a team committed to innovation, community strengthening, and service excellence, supported by competitive benefits such as health coverage, financial protection, retirement plans, and paid time off. Join ServiceSource as a Switchboard Operator-Receptionist and help make an impactful difference while working in a dynamic and inclusive environment.