SW Engineer- Developer Systems Reliability Engineering

Visa is a global leader in payments technology, serving as a critical facilitator of transactions among consumers, merchants, financial institutions, and government entities worldwide. Operating in over 200 countries and territories, Visa is dedicated to transforming the way people pay and get paid, making financial transactions more secure, convenient, and accessible for everyone, everywhere. The company emphasizes innovation and the empowerment of individuals and businesses by providing cutting-edge payment solutions and infrastructure that support global commerce and economic growth. As part of its commitment to creating impact at scale, Visa cultivates a culture that encourages employees to tackle meaningful challenges, grow professionally, and contribute to societal progress through their work. Employees at Visa are offered opportunities to develop their skills in a dynamic, inclusive environment where their contributions can affect lives on a global scale. Progress at Visa is driven by its people, who are encouraged to bring their unique perspectives and talents to solve complex problems and deliver innovative payment experiences.

The Site Reliability Engineering (SRE) role at Visa is a pivotal position within the company's Cloud Platform strategy. This role focuses on ensuring that Visa's development platform and tooling effectively support engineering teams by enabling them to focus more on innovation and less on managing infrastructure. As part of this function, the SRE will lead the adoption of best practices in observability, automation, and AI-AIOps to enhance platform reliability, reduce manual workload, and resolve recurring operational challenges. The successful candidate will collaborate closely with software engineering teams to maintain the security, availability, reliability, and performance of the cloud platform. This includes working with peer engineering teams that support the platform as well as internal customers who consume it.

Key responsibilities of this hands-on engineering role include triaging complex incidents, partnering with infrastructure and operations teams, and advancing monitoring and alerting practices. The SRE engineer will also implement automation and AI-powered solutions to improve incident response times, service health, and overall platform efficiency. Additional duties involve defining and validating operational requirements during release and service transition reviews, supporting platform maintenance, and addressing various technical challenges faced by internal stakeholders. Working within the Visa Cloud SRE team entails supporting a 24/7/365 operational model, including shift-based and on-call coverage as necessary. This role requires a minimum of three days in-office presence, with specific expectations managed by the hiring manager.

Visa offers a competitive salary range for this position from $88,000 to $136,900 annually, which may include incentive payments. The company provides a comprehensive benefits package, including medical, dental, vision coverage, 401(k), FSA/HSA accounts, life insurance, paid time off, and wellness programs. Employees enjoy working in a supportive, diverse, and equitable workplace that adheres to all applicable non-discrimination policies and employment laws. Travel requirements for this role are limited, generally between 5 to 10 percent, and the work environment is primarily office-based with typical physical and mental demands of a professional setting.