Job Overview

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Compensation

Hourly
Range $18.07 - $23.60
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Workplace safety programs

Job Description

This position is offered by a leading retail establishment renowned for delivering an exceptional shopping experience that prioritizes customer satisfaction and quality service. The company operates in the retail grocery sector with an emphasis on fresh food departments, including specialty areas such as sushi and prepared foods. This company is dedicated to upholding strong values such as respect, honesty, integrity, diversity, inclusion, and safety throughout all levels of operation. Known for maintaining a safe, clean, and welcoming environment, the company seeks to attract customers who value quality products and excellent customer care. Joining this team means becoming part of a reputable brand that encourages continuous growth and a supportive culture for all employees.

The role in question is centered on creating outstanding customer experiences through exceptional customer service in the retail food department. The successful candidate will be responsible for maintaining the department’s safety, cleanliness, and freshness, which are key to encouraging customer loyalty and repeat business. This part-time or full-time position involves hands-on tasks such as food preparation, packaging, labeling, stocking, and inventory management according to company standards and food safety regulations. The role requires adherence to local, state, and federal laws concerning food safety, along with company-specific quality assurance standards.

An essential part of the job is to embrace and promote the Customer 1st strategy, which encourages team members to serve customers with a friendly, respectful attitude that makes each person feel welcome and appreciated. The role includes offering product suggestions and samples to enhance customers’ shopping experiences and support sales goals. Associates will use various equipment with care, follow food temperature logs, and maintain safety protocols to ensure an optimal experience for all customers.

The ideal candidate will have previous retail and customer service experience, preferably with some background in food service. The ability to communicate effectively, including fluency in a second language, is highly valued as it supports a diverse customer base. The company also requires candidates to be at least 18 years of age and showcases an inclusive workplace that values teamwork and cooperative problem-solving in fast-paced environments.

This position not only focuses on operational duties but also emphasizes a positive, proactive attitude, collaboration, and integrity in handling both customer interactions and business responsibilities. The associate plays a crucial role in reinforcing safety programs by identifying risks, reporting discrepancies or unsafe conditions, and maintaining equipment properly. Through committed adherence to company policies and a customer-first mindset, this role contributes directly to the overall success and reputation of the business.

Job Requirements

  • 18 years of age
  • retail experience
  • second language (speaking, reading and/or writing)
  • effective communication skills
  • prior customer service experience
  • prior food service experience
  • ability to perform the essential functions of this position with or without reasonable accommodation

Job Qualifications

  • retail experience
  • prior customer service experience
  • prior food service experience
  • effective communication skills
  • second language (speaking, reading and/or writing)
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information

Job Duties

  • adhere to all local, state and federal laws, safety and food safety regulations and company guidelines
  • promote trust and respect among associates
  • create an environment that enables customers to feel welcome, important and appreciated by answering questions and make suggestions regarding products sold within the department and throughout the store
  • prepare foods according to the food temperature logs and follow cooking instructions and key retailing best practices
  • offer product samples to help customers discover new items or products for which they inquire about
  • use all equipment in sushi prep area such as refrigerators, sinks and other equipment according to company guidelines
  • prepare food for display according to company standards

Job Criteria

Experience

Entry Level (1-2 years)


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