Sushi Team Leader

Hana Group North America is a renowned company specializing in innovative food service solutions, particularly well-known for their sushi kiosk operations. As a key player in the food service industry, Hana Group North America focuses on delivering high-quality, fresh sushi products across various locations, ensuring an exceptional culinary experience for customers. The company prides itself on maintaining rigorous standards of food safety, quality control, and customer satisfaction, emphasizing team leadership and operational excellence in its organizational culture. Hana Group North America is an equal opportunity employer committed to fostering an inclusive workplace where professionalism, respect, and teamwork are paramount.

The Sushi Team Leader (STL) position within Hana Group North America represents a destination role within the kiosk organization. This on-site supervisory role is integral to the daily operations and success of the sushi kiosk. The STL holds accountability for various critical tasks including schedule adherence, product ordering, food safety compliance, and the comprehensive training of Sushi Chefs. With expert culinary skills and an in-depth understanding of sushi preparation, the STL ensures the consistent quality and presentation of sushi dishes. Furthermore, the STL is responsible for ingredient preparation, maintaining a clean and safe work environment, and facilitating effective communication and engagement with customers and clients. The role demands a balance of leadership, operational management, and culinary expertise to drive sales, control costs, and foster a productive team environment.

In this leadership position, the STL drives sales through the precise execution of operational and marketing strategies while vigilantly controlling profit and loss through inventory management and business analysis. A profound knowledge of food waste and cost control is essential, as it directly impacts the financial goals of the kiosk. Training and developing the sushi team to align with company standards and expectations is a vital part of this role, emphasizing adherence to training manuals and quality guidelines. The STL’s responsibilities also include supervising the preparation of sushi dishes according to established portion sizes, presentation standards, and rigorous food safety protocols. Ensuring the quality of ingredients, such as fruits, vegetables, and fish, is paramount, with the STL taking proactive steps to address any sub-standard product.

Exemplifying exceptional customer service, the STL continuously communicates with both customers and clients to maintain high satisfaction levels. The role also involves coaching and evaluating employees to ensure compliance with company policies and fostering a workplace culture that reflects the mission and core values of Hana Group North America. Additionally, the STL recruits talent and leads team members to support the company culture and operational goals. Maintaining a clean work environment is critical to prevent food contamination and uphold the highest standards of health and safety. This job description encapsulates the primary duties and responsibilities inherent in the STL role, with room for additional tasks as assigned to meet business needs.