Support Team Member (Busser/Food Runner)

Bottleneck Management is a dynamic and well-established company that operates vibrant, high-energy restaurants located in lively neighborhoods. Renowned for its genuine people and authentic hospitality, Bottleneck Management has built a strong reputation in the hospitality sector. The company’s core values emphasize understanding the wants and needs of others, supporting fellow team members through words and actions, empowering each team member to excel, and fostering a joyful and engaging work environment for guests and employees alike. This supportive and lively company culture forms the backbone of its commitment to delivering outstanding customer experiences and fostering employee growth and satisfaction.

The Support Team Member role at Bottleneck Management, working as a Busser/Food Runner, is an exciting entry point for individuals who are passionate about hospitality and eager to contribute to a fast-paced restaurant environment. This position is tailored for energetic and enthusiastic individuals who want to build a career in the service industry by providing exceptional service in a casual bar atmosphere. As part of the Support team, you will play a crucial role in assisting servers and bartenders, ensuring smooth restaurant operations and a memorable dining experience for guests.

In this role, you will be responsible for delivering food from the kitchen to the tables and bar, maintaining cleanliness and organization in the bar and service areas, and resetting tables promptly to facilitate efficient guest turnover. This position demands excellent communication skills because you will interact constantly with guests, team members, and management. Working directly under the guidance of the Front of House managers, you will learn valuable hospitality processes and service techniques while contributing your enthusiastic energy to the team environment.

Bottleneck Management prioritizes creating a fun and supportive workplace backed by comprehensive benefits, including access to Employee Assistance Programs and restaurant dining discounts. Employees enjoy the fulfillment that comes from working for an organization that values each member’s contributions and dedication to hospitality as though they were hosting a personal party. The company is committed to equal employment opportunity and values diversity and inclusion in its workforce. This employment position is ideal for individuals ready to take on a fast-paced, hands-on role requiring physical endurance, excellent multitasking skills, and a genuine passion for guest satisfaction.

The Support Team Member position requires the ability to work flexible hours with availability for both opening and closing shifts, including weekends. Physical demands include standing for extended periods, lifting up to 50 pounds, frequently bending, stooping, and carrying items throughout the restaurant. Working conditions may involve exposure to common allergens, noisy environments, and varying temperatures both indoors and outdoors with generally low lighting in some dining areas. Bottleneck Management ensures workplace accommodations to support individuals with disabilities, creating an inclusive environment where everyone can thrive.

Joining Bottleneck Management means becoming part of an energized team that supports career advancement in the hospitality industry while emphasizing teamwork, respect, and enjoyment in the workplace. Applicants should be at least 18 years of age with a minimum of one year of experience in hospitality, possess good judgment skills, flexibility, and a strong commitment to guest satisfaction. If you are an energetic, outgoing, and courteous professional ready to make a difference in a vibrant restaurant setting, Bottleneck Management’s Support Team Member position offers the perfect launching pad for your career.